Customer Support Engineer

ASML
Shenzhen, Guangzhou
Workplace: OnsiteFull-timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork","English"]

Field-service oriented engineer responsible for diagnosing faults, repairing equipment, and performing daily maintenance to maximize uptime. Interfaces with customers and internal teams, prepares technical reports, and supports on-site installation and upgrades in semiconductor environments. This role involves significant time in clean rooms, OT flexibility, and collaboration to deliver timely, high-quality service across ASML’s China locations.

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FursaFursa
ASML
ASML
7 months ago

Customer Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Field-service oriented engineer responsible for diagnosing faults, repairing equipment, and performing daily maintenance to maximize uptime. Interfaces with customers and internal teams, prepares technical reports, and supports on-site installation and upgrades in semiconductor environments. This role involves significant time in clean rooms, OT flexibility, and collaboration to deliver timely, high-quality service across ASML’s China locations.
Location: Shenzhen, Guangzhou
Workplace: Onsite
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
  • •Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • •Customer interface : daily machine status, PM status, machine time , P/T in/out communication with customer.
  • •Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
  • •Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.

Key Requirements

  • •Bachelor degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.
  • •Knowledge of safety procedures required.
  • •Sufficient oral and written English level
  • •Good communication skill - Good cooperation with team members
  • •Flexibility for OT , working in holidays.
Skills:CommunicationProblem-solvingTeamworkEnglish
Languages:English
Tech Stack:PneumaticsHydraulicsElectronicsSemiconductor

Company Brief

ASML
Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Veldhoven, Netherlands
Founded: 1984
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn