Coinbase

1 week ago

Concierge Specialist IV-1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a senior relationship owner for Coinbase’s highest-value customers on the Customer Experience team. Own complex customer relationships end to end, lead resolution of escalated issues by partnering with Product, Engineering, Compliance, and Operations, and drive onboarding and product adoption through proactive education. Partner with CX leadership to surface trends and improve processes, while mentoring junior Concierge agents to raise service quality.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Mid level

Key Responsibilities

•Own and deepen relationships with a portfolio of Coinbase’s highest-value customers as their primary point of contact and trusted advisor across products and services.
•Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes.
•Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services.
•Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust.
•Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices to raise the team’s quality bar.

Pay and Benefits

Salary: USD 96,305 - 113,300 annually

Perks:Health InsuranceDentalVision401k

Key Requirements

•4+ years of experience in customer success, account management, or high-touch client advisory roles in financial services, fintech, or crypto, with familiarity with derivatives products.
•Independently manage a portfolio of high-value customer relationships with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end.
•Proficient with CRM and support tooling such as Salesforce and Zendesk, plus Google Suite.
•Able and willing to provide on-call coverage and manage escalations outside normal working hours, including weekends.
•Use generative AI responsibly with human oversight to deliver business-ready outputs and improve workflow efficiency, cost, and quality.

Experience:4+ yearsFintechCryptoFinancial services

Skills:Relationship managementCross-functional collaborationMentoringCustomer advocacyProcess improvement

Languages:English

Tech Stack:SalesforceZendeskGoogle SuiteCRMGenerative AI

Company Brief

Coinbase

Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Coinbase

1 week ago

Concierge Specialist IV-1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Mid level

Key Responsibilities

•Own and deepen relationships with a portfolio of Coinbase’s highest-value customers as their primary point of contact and trusted advisor across products and services.
•Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes.
•Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services.
•Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust.
•Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices to raise the team’s quality bar.

Pay and Benefits

Salary: USD 96,305 - 113,300 annually

Perks:Health InsuranceDentalVision401k

Key Requirements

•4+ years of experience in customer success, account management, or high-touch client advisory roles in financial services, fintech, or crypto, with familiarity with derivatives products.
•Independently manage a portfolio of high-value customer relationships with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end.
•Proficient with CRM and support tooling such as Salesforce and Zendesk, plus Google Suite.
•Able and willing to provide on-call coverage and manage escalations outside normal working hours, including weekends.
•Use generative AI responsibly with human oversight to deliver business-ready outputs and improve workflow efficiency, cost, and quality.

Experience:4+ yearsFintechCryptoFinancial services

Skills:Relationship managementCross-functional collaborationMentoringCustomer advocacyProcess improvement

Languages:English

Tech Stack:SalesforceZendeskGoogle SuiteCRMGenerative AI

Company Brief

Coinbase

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn