Guest Service Agent

Minor International
New Zealand
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem resolution","Professionalism","Positive attitude"]

Deliver a warm, professional welcome to guests and guide them through smooth check-ins and check-outs at Avani Queenstown Shores Resort. Serve as the primary point of contact throughout guests’ stays, handling inquiries, reservations, updates, and special requests via property management systems. Communicate clearly across in-person, phone, and email channels while resolving issues and sharing personalised local recommendations to enhance guest satisfaction.

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FursaFursa
Minor International
Minor International
2 days ago

Guest Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Deliver a warm, professional welcome to guests and guide them through smooth check-ins and check-outs at Avani Queenstown Shores Resort. Serve as the primary point of contact throughout guests’ stays, handling inquiries, reservations, updates, and special requests via property management systems. Communicate clearly across in-person, phone, and email channels while resolving issues and sharing personalised local recommendations to enhance guest satisfaction.
Location: New Zealand
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm, friendly reception to guests and manage smooth, efficient check-in while addressing immediate inquiries.
  • •Maintain clear, courteous communication with guests and stakeholders across in-person, phone, and email channels.
  • •Accurately process guest reservations, updates, and special requests using property management systems.
  • •Serve as the primary point of contact throughout the stay, promptly assisting, resolving issues, and recommending personalised experiences.
  • •Handle guest service in line with operational requirements, including managing a rotating roster and varied shift times.

Pay and Benefits

Perks:Health InsuranceParental LeavePaid LeaveWellness Stipend

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and professionally across in-person, phone, and written mediums.
  • •Proactive, positive approach to addressing guest needs and exceeding expectations.
  • •Ability to foster positive guest experiences and maintain high satisfaction through attentive service and problem resolution.
  • •Ability to work a dynamic schedule, including weekends, public holidays, and varying shifts.
Experience:Hospitality
Skills:CommunicationCustomer serviceProblem resolutionProfessionalismPositive attitude
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn