Associate Application Support Consultant (with Swedish)

Unit4
Poland
Workplace: RemoteFull timePLN 86,811 - 96,652 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Analytical thinking","Problem-solving","Customer service","Ownership","Proactivity","Mentoring","Time management"]

Serve as the first point of contact for customers’ IT and business application questions, resolving support cases and coordinating with colleagues and R&D to drive issues to completion. Investigate, process, and document application defects, manage customer escalations, and help identify process improvements that enhance customer experience. Ensure compliance with information/security requirements, ISO standards, and support procedures while developing your product/technical knowledge and mentoring others.

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FursaFursa
Unit4
Unit4
2 days ago

Associate Application Support Consultant (with Swedish)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Serve as the first point of contact for customers’ IT and business application questions, resolving support cases and coordinating with colleagues and R&D to drive issues to completion. Investigate, process, and document application defects, manage customer escalations, and help identify process improvements that enhance customer experience. Ensure compliance with information/security requirements, ISO standards, and support procedures while developing your product/technical knowledge and mentoring others.
Location: Poland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide professional, efficient customer support for IT and business application questions for Unit4 solutions.
  • •Liaise with colleagues and R&D as needed to progress issues to conclusion.
  • •Investigate, process, and document application defects passed to the Application Support team.
  • •Handle customer escalations by taking ownership of complex issues and keeping customers updated.
  • •Comply with Company information and Security Requirements and relevant business procedures, policies, and ISO standards.

Pay and Benefits

Salary: PLN 86,811 - 96,652 annually
Perks:Remote WorkPaid Leave

Key Requirements

  • •Strong communication skills with fluent English (verbal and written).
  • •Strong communication skills with fluent Swedish (verbal and written).
  • •Good analytical and problem-solving abilities to troubleshoot application and support issues.
  • •Exceptional customer-facing skills with ability to implement exceptional customer service.
  • •Common knowledge of Microsoft technologies and IT infrastructure; knowledge of ServiceNow and ITIL is an advantage.
Experience:Customer supportERPIT support
Skills:CommunicationAnalytical thinkingProblem-solvingCustomer serviceOwnershipProactivityMentoringTime management
Languages:EnglishSwedish
Tech Stack:Microsoft technologiesServiceNowITILISO standardsUnit4 ERP

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4
Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dordrecht, Netherlands
Founded: 1980
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor