Call Center Executive

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for patients, handling inbound and outbound hospital calls with professional telephone etiquette. Manage multiple lines, assist callers with scheduling appointments, healthcare service information, insurance confirmation, and routing calls to the right healthcare personnel. Maintain contact center processes such as call hold/transfer and call backs, ensure timely booking and appointment management, support quality improvement, and adhere to NMC regulations, infection control, patient safety, and JCI.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Attend to incoming patient calls promptly and ensure calls are resolved to the patient’s satisfaction
•Manage multiple lines and contact center processes including call hold, call transfer, message receipt, and call back
•Book appointments and manage appointment workflow (confirmation, cancellation, rescheduling, and no-shows)
•Collect feedback on hospital services and communicate complaints/escalations to the concerned department
•Adhere to NMC regulations and policies including infection control, patient safety, and JCI, and participate in training and quality assurance activities

Key Requirements

•Minimum 1 year experience as a contact center agent in a patient-focused environment
•Operation of a multi-line switchboard system
•Maintain excellent telephone etiquette and professionalism while attending to patient calls
•Maintain clarity in communication and a pleasant tone of voice
•Maintain patient and staff confidentiality

Experience:1+ yearsHealthcare

Skills:Telephone etiquetteProfessionalismCommunicationMultitaskingInterpersonal skills

Tech Stack:Multi-line switchboard

Company Brief

NMC Healthcare

Website

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NMC Healthcare

6 days ago

Call Center Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Attend to incoming patient calls promptly and ensure calls are resolved to the patient’s satisfaction
•Manage multiple lines and contact center processes including call hold, call transfer, message receipt, and call back
•Book appointments and manage appointment workflow (confirmation, cancellation, rescheduling, and no-shows)
•Collect feedback on hospital services and communicate complaints/escalations to the concerned department
•Adhere to NMC regulations and policies including infection control, patient safety, and JCI, and participate in training and quality assurance activities

Key Requirements

•Minimum 1 year experience as a contact center agent in a patient-focused environment
•Operation of a multi-line switchboard system
•Maintain excellent telephone etiquette and professionalism while attending to patient calls
•Maintain clarity in communication and a pleasant tone of voice
•Maintain patient and staff confidentiality

Experience:1+ yearsHealthcare

Skills:Telephone etiquetteProfessionalismCommunicationMultitaskingInterpersonal skills

Tech Stack:Multi-line switchboard

Company Brief

NMC Healthcare

Website