Retail Support Specialist - Commerce, CA

Alo Yoga
United States
Workplace: OnsiteFull timeUSD 32 - 36 hourlyFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Attention to detail","Accountability","Teamwork"]

Serve as a Tier 2 member of the Retail IT team, delivering day-to-day technical support to retail stores and helping with New Store Opening (NSO) activities. Troubleshoot hardware, software, networks, and POS issues, own and manage tickets with clear updates and documentation, and follow runbooks and escalation paths. Coordinate with vendors and internal teams, support deployments and replacements, and contribute to documentation and continuous improvement.

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Alo Yoga
Alo Yoga
2 days ago

Retail Support Specialist - Commerce, CA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a Tier 2 member of the Retail IT team, delivering day-to-day technical support to retail stores and helping with New Store Opening (NSO) activities. Troubleshoot hardware, software, networks, and POS issues, own and manage tickets with clear updates and documentation, and follow runbooks and escalation paths. Coordinate with vendors and internal teams, support deployments and replacements, and contribute to documentation and continuous improvement.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide Tier 2 technical support for retail stores and NSO activities, troubleshooting hardware, software, network, and POS issues.
  • •Own and manage assigned tickets through resolution, ensuring timely updates, proper documentation, and customer communication.
  • •Follow established troubleshooting processes, runbooks, and escalation paths for incidents and service requests.
  • •Identify and escalate complex, sensitive, or high-impact issues to the Senior RSD or appropriate technical teams.
  • •Coordinate with vendors and internal IT teams to resolve issues, and support hardware/software deployments, replacements, and refresh activities as assigned.

Pay and Benefits

Salary: USD 32 - 36 hourly
Perks:Paid Leave

Key Requirements

  • •Strong troubleshooting and problem-solving skills for retail technology issues.
  • •Clear, professional, customer-focused communication.
  • •Ability to follow defined troubleshooting processes while adapting to situational needs.
  • •Accountability for owning tickets through resolution with thorough follow-through.
  • •Team-oriented mindset with attention to detail and the ability to manage multiple priorities.
Skills:Problem-solvingCommunicationAttention to detailAccountabilityTeamwork
Languages:English

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn