Talking Stick Resort Amp -Employee & Guest Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead employee engagement, care, and recognition programs at the TSRA while also driving guest service initiatives. Coordinate day-of-show employee experience areas, manage service-focused training and standards, and design surprise-and-delight/service recovery moments. Partner with venue leadership on post-show reporting and insights using guest feedback and operational data, and streamline event-day operations to improve efficiency and a hospitality-driven experience for fans and staff.

Location: Phoenix

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead employee engagement and communication through newsletters and day-of-show info sheets.
•Curate the day-of-show employee experience by maintaining dedicated recognition and information areas.
•Serve as venue lead for service-focused training, partnering with managers to reinforce Safety, Care, Encore, and Efficiency standards.
•Design and deliver guest experience initiatives including service recovery and surprise-and-delight moments, supporting inclusivity.
•Lead post-show reporting by capturing and analyzing guest feedback, service trends, and operational data to drive continuous improvement.

Key Requirements

•1-3+ years’ experience in a comparable role.
•Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and Canva.
•Strong communication skills, including public speaking or meeting facilitation.
•Ability to maintain composure and organization in a hectic, loud environment.
•Must be able to walk/climb stairs and lift up to 30 lbs. using proper lifting techniques.

Experience:1-3 years

Skills:CommunicationPublic speakingMeeting facilitationOrganizationProblem-solving

Tech Stack:Microsoft OfficeWordExcelOutlookPowerPointCanva

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website

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Live Nation Entertainment

1 week ago

Talking Stick Resort Amp -Employee & Guest Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Phoenix

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead employee engagement and communication through newsletters and day-of-show info sheets.
•Curate the day-of-show employee experience by maintaining dedicated recognition and information areas.
•Serve as venue lead for service-focused training, partnering with managers to reinforce Safety, Care, Encore, and Efficiency standards.
•Design and deliver guest experience initiatives including service recovery and surprise-and-delight moments, supporting inclusivity.
•Lead post-show reporting by capturing and analyzing guest feedback, service trends, and operational data to drive continuous improvement.

Key Requirements

•1-3+ years’ experience in a comparable role.
•Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and Canva.
•Strong communication skills, including public speaking or meeting facilitation.
•Ability to maintain composure and organization in a hectic, loud environment.
•Must be able to walk/climb stairs and lift up to 30 lbs. using proper lifting techniques.

Experience:1-3 years

Skills:CommunicationPublic speakingMeeting facilitationOrganizationProblem-solving

Tech Stack:Microsoft OfficeWordExcelOutlookPowerPointCanva

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Website