SPRINT Specialist

DoorDash US
United States
Workplace: HybridFull timeUSD 21.2 - 31.2Function: Communications, PR & CommunitySkills: ["Customer-centric","De-escalation","Communication","Problem-solving","Bias for action"]

Support customers, merchants, and Dashers by participating in SPRINT support experiments, pilots, and process enhancements. Leverage customer support experience to take on evolving workflows, attend frequent training, and operate effectively in ambiguity. Collaborate cross-functionally to improve customer experience, test new programs that drive retention, resolve problems using provided playbooks, and escalate edge cases to leadership within the GSIO team.

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FursaFursa
DoorDash US
DoorDash US
3 days ago

SPRINT Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support customers, merchants, and Dashers by participating in SPRINT support experiments, pilots, and process enhancements. Leverage customer support experience to take on evolving workflows, attend frequent training, and operate effectively in ambiguity. Collaborate cross-functionally to improve customer experience, test new programs that drive retention, resolve problems using provided playbooks, and escalate edge cases to leadership within the GSIO team.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Support multiple projects primarily focused on enhancing the Customer, Dasher, and Merchant experience.
  • •Engage in experiments and pilot initiatives for customers, merchants, and Dashers, with training provided for each project.
  • •Participate in frequent upskill training to learn new pilot workflows and expand business acumen.
  • •Work cross-functionally with partners in S&O to be the voice of the customer for products, services, processes, and policies.
  • •Assist with support volume from other Support Operations lines of business as needed and escalate edge cases to leadership.

Pay and Benefits

Salary: USD 21.2 - 31.2
Perks:Health InsuranceWellness StipendPaid LeaveParental Leave

Key Requirements

  • •Use customer support experience to support evolving business changes across new experiments and pilots.
  • •De-escalate customers and turn detractors into promoters of DoorDash.
  • •Demonstrate proactive critical thinking and strong written and verbal communication.
  • •Operate effectively at a low level of detail while making decisions using training and provided workflows.
  • •Thrive in a fast-paced, constantly changing environment with variable operating hours and days.
Skills:Customer-centricDe-escalationCommunicationProblem-solvingBias for action

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn