Analyst, Business Operations

Razorpay
Bengaluru
Full timeFunction: Business OperationsSkills: ["Communication","Fast learning","Detail-oriented","Ownership","Documentation & reporting"]

Support the onboarding of new customers for a payroll platform by guiding them step-by-step, handling basic onboarding conversations, and tracking progress through closure. Maintain accurate records and provide visibility into onboarding status for assigned accounts, coordinating with internal teams to escalate issues and gather required inputs. Ensure tasks are completed within timelines with high-quality documentation and reporting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Razorpay
Razorpay
1 day ago

Analyst, Business Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support the onboarding of new customers for a payroll platform by guiding them step-by-step, handling basic onboarding conversations, and tracking progress through closure. Maintain accurate records and provide visibility into onboarding status for assigned accounts, coordinating with internal teams to escalate issues and gather required inputs. Ensure tasks are completed within timelines with high-quality documentation and reporting.
Location: Bengaluru
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Handle basic customer conversations during onboarding with clear, professional communication.
  • •Guide customers step-by-step to successfully complete payroll platform onboarding.
  • •Track, report, and maintain records of onboarding progress for assigned accounts.
  • •Provide visibility into customer onboarding status and expected project closures.
  • •Work with internal teams to escalate issues or gather required inputs, completing tasks within timelines with high-quality output.

Key Requirements

  • •Strong communication skills to interact with customers confidently during onboarding.
  • •Basic familiarity with Microsoft Excel / Google Sheets (e.g., VLOOKUP, filters, formatting).
  • •Proactive, fast learner who can quickly understand processes and adapt to changes.
  • •Detail-oriented ownership to ensure timely task completion.
  • •Ability to document, report work completed, and project expected closures from onboarded accounts.
Experience:Payroll managementSaaSHR/payroll toolsFintech
Skills:CommunicationFast learningDetail-orientedOwnershipDocumentation & reporting
Tech Stack:Microsoft ExcelGoogle SheetsVLOOKUPFiltersFormatting

Company Brief

Razorpay
Provides payment processing, banking, lending, and financial infrastructure products for Indian businesses. Razorpay offers payment gateway services, payouts, banking-as-a-service, credit, and developer-focused APIs to help companies accept and manage online payments.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Bengaluru, India
Founded: 2014
WebsiteLinkedIn