Director, Account Management - Canada

Gomotive
Toronto
Workplace: RemoteContractCAD 243,000 - 365,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Leadership","Coaching","Stakeholder management","Communication","Data-driven decision-making"]

Lead a geographically distributed Account Management and Customer Success organization in Canada, owning retention and expansion across strategic and enterprise customers. Coach Account Managers and Customer Success Managers on renewals, risk management, and business value realization, while serving as an executive escalation point for complex accounts. Partner cross-functionally with Sales Operations, Product, Customer Support, and Implementation to improve the customer lifecycle and drive net revenue retention and growth.

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Gomotive
Gomotive
6 months ago

Director, Account Management - Canada

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead a geographically distributed Account Management and Customer Success organization in Canada, owning retention and expansion across strategic and enterprise customers. Coach Account Managers and Customer Success Managers on renewals, risk management, and business value realization, while serving as an executive escalation point for complex accounts. Partner cross-functionally with Sales Operations, Product, Customer Support, and Implementation to improve the customer lifecycle and drive net revenue retention and growth.
Location: Toronto
Workplace: Remote
Employment Type: Contract
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Lead and partner with a geographically distributed enterprise and strategic account management sales organization to achieve revenue targets.
  • •Guide full account ownership, including retention, renewal negotiations, and expansion opportunities within complex enterprise accounts.
  • •Develop strategies for business value realization, monitor customer health, and grow executive connections to secure long-term partnerships and upsell opportunities.
  • •Recruit, hire, and develop enterprise account management talent, including coaching frameworks and career development pathways.
  • •Track key sales metrics, renewal forecasting, and pipeline generation; partner with Sales Operations, Product, Customer Support, and Implementation to improve the customer lifecycle.

Pay and Benefits

Salary: CAD 243,000 - 365,000 annually
Perks:Health InsuranceDentalPaid Leave401kLife InsuranceDisability Insurance

Key Requirements

  • •10+ years of experience in SaaS sales, enterprise sales leadership, or revenue-focused account leadership.
  • •4+ years managing enterprise-focused sellers, account managers, and customer success managers.
  • •Demonstrated success owning, retaining, and expanding revenue within complex customer segments.
  • •Experience with tools such as Salesforce, sales analytics dashboards, and revenue forecasting metrics.
  • •Ability to build and scale quota-carrying teams in fast-growing SaaS environments.
Experience:10+ yearsSaaS
Skills:LeadershipCoachingStakeholder managementCommunicationData-driven decision-making
Languages:English
Tech Stack:Salesforce

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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