Everflow

1 week ago

Technical Content Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own and scale Everflow’s customer-facing Help Desk/Knowledge Base, designing its information architecture, taxonomy, and search experience. Write, edit, and maintain authoritative guides, FAQs, troubleshooting, and platform walkthroughs that simplify API integrations and tracking setups. Partner with Product and Customer Success to identify ticket gaps, document features before launch, and keep content accurate through audits and a rigorous review cycle that makes the Help Desk the single source of truth.

Location: Montreal, Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Mid level

Key Responsibilities

•Own the Help Desk information architecture, categorization, and search optimization to create an intuitive user experience.
•Author and maintain step-by-step guides, FAQs, troubleshooting articles, and platform walkthroughs for API integrations and tracking setups.
•Collaborate with Product and Customer Success to identify high-volume ticket areas and address content gaps.
•Document new features before launch by syncing with Product teams.
•Audit and maintain accuracy by reviewing existing articles, retiring outdated features, and ensuring a single source of truth.

Pay and Benefits

Salary: CAD 80,000 - 90,000 annually

Perks:Health InsurancePaid LeavePaid HolidaysParental LeaveGym MembershipEquipment Stipend

Key Requirements

•3+ years of experience as a Technical Writer or Knowledge Base Manager in a B2B SaaS, developer tools, AdTech, or API-first environment.
•End-to-end ownership of a public-facing Help Center or Knowledge Base.
•Hands-on experience administering modern help desk software (e.g., Zendesk Guide, Intercom, Help Scout, or Document360).
•Comfort with HTML/CSS for formatting and basic Markdown.
•Bachelor’s degree in English, Technical Writing, Communications, Computer Science, or equivalent professional experience.

Experience:3+ yearsB2B SaaSDeveloper toolsAdTechAPI-first

Education:Bachelor's in English, Technical Writing, Communications, Computer Science, or equivalent professional experience

Skills:Customer empathyInformation structuringAnalytical thinkingTechnical curiosityCollaboration

Languages:English

Tech Stack:Zendesk GuideIntercomHelp ScoutDocument360HTML/CSSMarkdownAPI documentationHelp DeskKnowledge BaseGIFsScreenshots

Company Brief

Everflow

Provides a cloud-based partner and performance marketing platform that enables advertisers and networks to track, attribute, and optimize affiliate, influencer, and partner-driven campaigns in real time.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Founded: 2015

Website LinkedIn

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Everflow

1 week ago

Technical Content Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Montreal, Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Mid level

Key Responsibilities

•Own the Help Desk information architecture, categorization, and search optimization to create an intuitive user experience.
•Author and maintain step-by-step guides, FAQs, troubleshooting articles, and platform walkthroughs for API integrations and tracking setups.
•Collaborate with Product and Customer Success to identify high-volume ticket areas and address content gaps.
•Document new features before launch by syncing with Product teams.
•Audit and maintain accuracy by reviewing existing articles, retiring outdated features, and ensuring a single source of truth.

Pay and Benefits

Salary: CAD 80,000 - 90,000 annually

Perks:Health InsurancePaid LeavePaid HolidaysParental LeaveGym MembershipEquipment Stipend

Key Requirements

•3+ years of experience as a Technical Writer or Knowledge Base Manager in a B2B SaaS, developer tools, AdTech, or API-first environment.
•End-to-end ownership of a public-facing Help Center or Knowledge Base.
•Hands-on experience administering modern help desk software (e.g., Zendesk Guide, Intercom, Help Scout, or Document360).
•Comfort with HTML/CSS for formatting and basic Markdown.
•Bachelor’s degree in English, Technical Writing, Communications, Computer Science, or equivalent professional experience.

Experience:3+ yearsB2B SaaSDeveloper toolsAdTechAPI-first

Education:Bachelor's in English, Technical Writing, Communications, Computer Science, or equivalent professional experience

Skills:Customer empathyInformation structuringAnalytical thinkingTechnical curiosityCollaboration

Languages:English

Tech Stack:Zendesk GuideIntercomHelp ScoutDocument360HTML/CSSMarkdownAPI documentationHelp DeskKnowledge BaseGIFsScreenshots

Company Brief

Everflow

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Founded: 2015

Website LinkedIn