Wise

1 month ago

Technical Support Engineer (Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Technical Support Engineer for the Integration Success Team at Wise Platform, providing API and SWIFT product support to enterprise partners in APAC. You’ll handle complex API behavior issues, act as a first responder during major incidents, collaborate with global internal teams, and contribute to product feedback while expanding expertise in Wise Platform integrations.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Support API customers across different channels and time zones, primarily via email in queues and by phone/video for critical issues
•Develop deep expertise in Wise API and SWIFT products and collaborate with global teams
•Troubleshoot and resolve partner-reported issues independently and with internal stakeholders (engineering, commercial)
•Contribute to product feedback by sharing knowledge and identifying issue trends
•Navigate high-severity incidents with incident management experience in a fast-paced, global environment

Pay and Benefits

Salary: SGD 78,000 - 100,000 annually

Key Requirements

•Experience is a technical support role for an API product
•Strong ability to test, troubleshoot REST APIs and understand API documentation
•Strong communicator who can articulate complex technical concepts to a non-technical audience
•Experience and willingness to be on call outside of normal working hours (compensated)
•Familiarity with incident management processes

Experience:FintechPaymentsEnterprise

Skills:CommunicationProblem-solvingPrioritizationTeamworkStress-management

Languages:English

Tech Stack:RESTAPIsPythonJavaScriptSQLLog analysisDatabases

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

1 month ago

Technical Support Engineer (Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Support API customers across different channels and time zones, primarily via email in queues and by phone/video for critical issues
•Develop deep expertise in Wise API and SWIFT products and collaborate with global teams
•Troubleshoot and resolve partner-reported issues independently and with internal stakeholders (engineering, commercial)
•Contribute to product feedback by sharing knowledge and identifying issue trends
•Navigate high-severity incidents with incident management experience in a fast-paced, global environment

Pay and Benefits

Salary: SGD 78,000 - 100,000 annually

Key Requirements

•Experience is a technical support role for an API product
•Strong ability to test, troubleshoot REST APIs and understand API documentation
•Strong communicator who can articulate complex technical concepts to a non-technical audience
•Experience and willingness to be on call outside of normal working hours (compensated)
•Familiarity with incident management processes

Experience:FintechPaymentsEnterprise

Skills:CommunicationProblem-solvingPrioritizationTeamworkStress-management

Languages:English

Tech Stack:RESTAPIsPythonJavaScriptSQLLog analysisDatabases

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor