Live Chat Support Specialist (CSR)

Qureos
Los Angeles
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Research","Self-motivation","Adaptability"]

Provide customer support remotely through phone, email, and live chat. Triage questions and concerns, use research to find accurate answers, and help resolve inquiries while maintaining customer satisfaction. Stay current on products and services, collaborate with supervisors to improve service quality, and participate in training and team meetings. Over time, handle interactions independently and support process improvements and peer enablement.

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FursaFursa
Qureos
Qureos
3 weeks ago

Live Chat Support Specialist (CSR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide customer support remotely through phone, email, and live chat. Triage questions and concerns, use research to find accurate answers, and help resolve inquiries while maintaining customer satisfaction. Stay current on products and services, collaborate with supervisors to improve service quality, and participate in training and team meetings. Over time, handle interactions independently and support process improvements and peer enablement.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with customers via phone, email, or chat to address questions and concerns.
  • •Use research to find solutions quickly and accurately.
  • •Assist with account management and help resolve customer inquiries.
  • •Stay informed about products and services to provide up-to-date support.
  • •Participate in onboarding, training, and team meetings to improve service quality.

Pay and Benefits

Perks:Remote WorkFlexible Hours

Key Requirements

  • •High school diploma or equivalent (additional education or customer service experience is a plus).
  • •Excellent verbal and written communication skills.
  • •Strong problem-solving and research abilities to find solutions quickly and accurately.
  • •Ability to manage multiple inquiries efficiently while maintaining quality.
  • •Proficiency with computers and familiarity with customer service software and tools.
Education:High School
Skills:CommunicationProblem-solvingResearchSelf-motivationAdaptability

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn