Café Ambassador- Irvine Spectrum

Discover Financial
Irvine
Workplace: OnsiteFull timeUSD 52,624 - 57,408 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer advocacy","Problem-solving","De-escalation","Attention to detail"]

Serve as the face of mission-driven banking in a modern café environment—connecting with guests, guiding them through Capital One’s digital tools, and troubleshooting mobile and tech challenges. Share product value through genuine conversations (no traditional sales quotas), host community events that support financial health, and advocate for customers by resolving issues aligned with compliance and regulatory requirements. Expect flexible shifts and active, on-the-floor work throughout the day.

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Discover Financial
Discover Financial
1 week ago

Café Ambassador- Irvine Spectrum

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Serve as the face of mission-driven banking in a modern café environment—connecting with guests, guiding them through Capital One’s digital tools, and troubleshooting mobile and tech challenges. Share product value through genuine conversations (no traditional sales quotas), host community events that support financial health, and advocate for customers by resolving issues aligned with compliance and regulatory requirements. Expect flexible shifts and active, on-the-floor work throughout the day.
Location: Irvine
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with café guests and serve as a banking guide focused on human connection.
  • •Share the value of Capital One products and services through genuine conversation without traditional sales goals.
  • •Guide customers through mobile tools and troubleshoot digital banking/tech challenges.
  • •Host and support local events that promote financial health within established programs and partnerships.
  • •Advocate for customers and own issue resolution, including handling complaints/escalations in line with compliance and regulatory requirements.
Travel: Low travel

Pay and Benefits

Salary: USD 52,624 - 57,408 annually
Perks:Health InsuranceDentalVisionFlexible SpendingLife InsuranceDisability InsurancePaid LeaveEducation Assistance401kParental LeaveChildcareElder Care

Key Requirements

  • •High School Diploma, GED, or Equivalent Certification.
  • •At least 1 year of Retail, Sales, or Customer Service experience.
  • •Available for a flexible schedule including nights, weekends, and holidays, with changing hours/days.
  • •Ability to adapt to business-driven schedule adjustments and attend required training.
  • •Lifting up to 25 pounds and moving/standing for extended periods, with regular and consistent attendance.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer advocacyProblem-solvingDe-escalationAttention to detail
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn