SpaceX

1 day ago

Sr. Enterprise Account Manager, Aviation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own relationships for strategic enterprise aviation customers from contract signature through onboarding, activation, and long-term retention. Build executive stakeholder partnerships, drive revenue realization and forecast performance, and ensure contract terms are fulfilled. Collect and champion customer feedback to shape programmatic and technical development, deliver responsive customer service, and improve processes and systems to elevate the customer experience.

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as primary point of contact for strategic Enterprise Aviation accounts, owning onboarding, ongoing account management, and long-term retention/growth of revenue.
•Build relationships with executive stakeholders to identify requirements, manage expectations, and drive revenue realization.
•Collect, communicate, and champion customer feedback internally to influence programmatic and technical development.
•Deliver efficient customer service, including acknowledgement and resolution of issues, and retain/grow account value across hardware and service revenue.
•Act as an owner of assigned accounts to realize forecasted revenue on or ahead of schedule; lead process and system enhancements to improve handoffs and execution across cross-functional teams.

Travel: Medium travel

Pay and Benefits

Salary: USD 135,000 - 220,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid ParentalLife InsurancePaid Leave

Key Requirements

•Bachelor's degree in engineering or business, or a high school diploma/equivalency certificate with 8+ years of professional business development, program management, sales, or account management experience.
•7+ years of experience in a customer-facing role.
•Ability to interact with all levels within airline management on technical and account management issues.
•Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management.
•Experience working with the FAA, EASA, or other aerospace regulatory bodies.

Experience:AviationSatellite communicationsAerospaceAirline management

Skills:Customer empathyActive listeningResiliencyCommunicationBusiness judgment

Languages:English

Tech Stack:Starlink

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

1 day ago

Sr. Enterprise Account Manager, Aviation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as primary point of contact for strategic Enterprise Aviation accounts, owning onboarding, ongoing account management, and long-term retention/growth of revenue.
•Build relationships with executive stakeholders to identify requirements, manage expectations, and drive revenue realization.
•Collect, communicate, and champion customer feedback internally to influence programmatic and technical development.
•Deliver efficient customer service, including acknowledgement and resolution of issues, and retain/grow account value across hardware and service revenue.
•Act as an owner of assigned accounts to realize forecasted revenue on or ahead of schedule; lead process and system enhancements to improve handoffs and execution across cross-functional teams.

Travel: Medium travel

Pay and Benefits

Salary: USD 135,000 - 220,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid ParentalLife InsurancePaid Leave

Key Requirements

•Bachelor's degree in engineering or business, or a high school diploma/equivalency certificate with 8+ years of professional business development, program management, sales, or account management experience.
•7+ years of experience in a customer-facing role.
•Ability to interact with all levels within airline management on technical and account management issues.
•Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management.
•Experience working with the FAA, EASA, or other aerospace regulatory bodies.

Experience:AviationSatellite communicationsAerospaceAirline management

Skills:Customer empathyActive listeningResiliencyCommunicationBusiness judgment

Languages:English

Tech Stack:Starlink

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn