Customer Success Manager (Calgary - Canada)

Kpler
Calgary, Houston
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship building","Organizational skills","Self-motivation","Collaboration"]

Own and manage a portfolio of energy clients across Canada and the United States, driving adoption, engagement, and retention. Lead onboarding and tailored engagement strategies to maximize platform utilization, providing expert support across email, calls, and meetings. Monitor usage and outcomes, identify risks and expansion opportunities with Sales, and partner with Product and Engineering to translate client feedback into actionable improvements. Maintain client records in Salesforce and share insights to inform product and commercial strategy.

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Kpler
Kpler
1 week ago

Customer Success Manager (Calgary - Canada)

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Last checked: 20 hours agoStatus: Live

Job Summary

Own and manage a portfolio of energy clients across Canada and the United States, driving adoption, engagement, and retention. Lead onboarding and tailored engagement strategies to maximize platform utilization, providing expert support across email, calls, and meetings. Monitor usage and outcomes, identify risks and expansion opportunities with Sales, and partner with Product and Engineering to translate client feedback into actionable improvements. Maintain client records in Salesforce and share insights to inform product and commercial strategy.
Location: Calgary, Houston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and nurture strong client relationships across the North American customer lifecycle.
  • •Deliver onboarding experiences and tailored client engagement strategies to drive adoption and maximize platform utilization.
  • •Provide expert support across email, calls, and in-person meetings for maritime data, workflows, and platform capabilities.
  • •Monitor client usage and outcomes, identify opportunities and risks to satisfaction, adoption, and retention, and coordinate escalations and cross-functional resolution.
  • •Partner with Sales on expansion and renewals, collaborate with Product and Engineering on feedback and improvements, and maintain accurate Salesforce client records.

Key Requirements

  • •2+ years of experience in Customer Success, Account Management, or a client-facing role.
  • •Strong understanding of energy research workflows, industry stakeholders, and commodity tracking data.
  • •Proven ability to manage a diverse book of business and drive adoption, engagement, retention, and outcomes.
  • •Excellent communication and relationship-building skills with a client-first mindset.
  • •Technically competent with familiarity in data platforms, Excel, APIs, Python, and CRM systems such as Salesforce.
Experience:2+ yearsOil and gasEnergyCommoditiesDataSaaSDaaS
Skills:CommunicationRelationship buildingOrganizational skillsSelf-motivationCollaboration
Tech Stack:ExcelAPIsPythonSalesforce

Company Brief

Kpler
Provides real-time commodity, shipping and trade intelligence combining satellite, AIS, customs and market data to deliver analytics for energy, dry bulk, petrochemicals, metals and agricultural markets, enabling trading, risk management and market transparency.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn