Clinical Service Desk Associate (Remote)

NTT
Halifax
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Listening","Service philosophy","Ability to work in a fast-paced environment"]

Provide 24/7 inbound service desk support in a call center environment for healthcare customers. Triage and resolve incidents for clinical applications including Epic, Cerner, McKesson, and Meditech, documenting ticket details and closing or escalating issues in a timely manner. Maintain a quiet, private workstation with wired high-speed internet, remain in the phone queue for 8–10 hour shifts, and be shift-flexible for nights, weekends, and holidays.

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FursaFursa
NTT
NTT
4 weeks ago

Clinical Service Desk Associate (Remote)

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Last checked: 7 hours agoStatus: Live

Job Summary

Provide 24/7 inbound service desk support in a call center environment for healthcare customers. Triage and resolve incidents for clinical applications including Epic, Cerner, McKesson, and Meditech, documenting ticket details and closing or escalating issues in a timely manner. Maintain a quiet, private workstation with wired high-speed internet, remain in the phone queue for 8–10 hour shifts, and be shift-flexible for nights, weekends, and holidays.
Location: Halifax
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound customer calls as a Provider Clinical Service Desk agent in a 24x7x365 environment.
  • •Respond to service desk calls regarding clinical aspects of applications (Epic, Cerner, McKesson, Meditech).
  • •Track, document, and close or escalate incident tickets and related issues in a timely manner.
  • •Drive incident resolution on a 24/7 desk.
  • •Maintain a quiet, private workspace and remain in the phone queue for 8–10 hour shifts with scheduled breaks.
Travel: Low travel

Key Requirements

  • •4+ years of service desk/helpdesk experience or an equivalent combination of education and technical troubleshooting experience.
  • •1+ year of technical troubleshooting experience.
  • •High school diploma (or equivalent) required.
  • •Shift flexibility for nights, weekends, and/or holidays.
  • •Experience working in a call center environment (preferred).
Experience:4+ years
Education:High School
Skills:CommunicationInterpersonal skillsListeningService philosophyAbility to work in a fast-paced environment
Languages:English
Tech Stack:EpicCernerMcKessonMeditechTwo-Factor Authentication

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn