Manager, Account Management

Warp
New York
Workplace: OnsiteFull timeUSD 160,000 - 240,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Coaching","Forecasting","Reporting","Stakeholder management","Communication","Process improvement","Adaptability"]

Lead and scale Warp’s Account Management team to drive retention and expansion across the customer base. Own team-level NRR goals, translate them into individual quotas, and coach Account Managers through a disciplined consultative motion spanning health monitoring, QBRs, forecasting, and signed expansion contracts. Partner with RevOps/Sales on segmentation and health scoring, identify churn patterns, and collaborate with Support, Product, and Engineering to resolve complex customer issues.

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Warp
Warp
7 hours ago

Manager, Account Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead and scale Warp’s Account Management team to drive retention and expansion across the customer base. Own team-level NRR goals, translate them into individual quotas, and coach Account Managers through a disciplined consultative motion spanning health monitoring, QBRs, forecasting, and signed expansion contracts. Partner with RevOps/Sales on segmentation and health scoring, identify churn patterns, and collaborate with Support, Product, and Engineering to resolve complex customer issues.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own team-level retention and expansion targets and translate company NRR goals into individual quotas.
  • •Recruit, hire, and ramp Account Managers as the team scales.
  • •Run a consistent coaching cadence, including deal reviews, call shadowing, and QBR prep.
  • •Maintain forecasting rigor across the team’s book of business.
  • •Partner with RevOps/Sales to refine segmentation, territory assignment, and health-scoring models, and drive proactive churn interventions.

Pay and Benefits

Salary: USD 160,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsMeal AllowanceQuarterly Offsites

Key Requirements

  • •Minimum 4-5 years of B2B account management, customer success, or sales experience, including 2-3 years directly managing a quota-carrying team.
  • •Proven ability to lead a team to consistently meet or exceed retention and expansion targets.
  • •Strong coaching instincts to diagnose underperformance and correct it.
  • •Experience building or significantly improving account management processes, playbooks, or tooling from the ground up.
  • •Comfort with forecasting/reporting rigor and familiarity with a modern CS/sales stack (e.g., Salesforce, Metabase, Pylon, Linear).
Experience:4+ yearsB2B SaaSCustomer successAccount managementSalesEarly-stage startups
Skills:CoachingForecastingReportingStakeholder managementCommunicationProcess improvementAdaptability
Tech Stack:SalesforceMetabasePylonLinear

Company Brief

Warp
Develops Warp, a modern GPU-accelerated terminal built for teams and developers that combines a collaborative, graphical interface with productivity features, extensibility, and performance improvements over traditional terminals.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2019
Website