Senior KYC Investigator - Ongoing Due Diligence

Mercury
San Francisco, New York, Canada, United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Problem-solving","Self-motivation","Curiosity","Detail-oriented"]

Support Mercury’s Ongoing Due Diligence (ODD) KYC risk program by strengthening controls, refining operational workflows, and developing new KYC/EDD procedures for outsourcing and execution. Partner with Compliance, BSA, Product, and Risk Strategy to enhance the program through automation and scalable solutions. Lead desktop workflow standardization, handle complex KYC refresh cases, improve dashboard metrics, and reduce unnecessary case volume via auto-clearing logic.

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Mercury
Mercury
3 days ago

Senior KYC Investigator - Ongoing Due Diligence

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Last checked: 6 hours agoStatus: Live

Job Summary

Support Mercury’s Ongoing Due Diligence (ODD) KYC risk program by strengthening controls, refining operational workflows, and developing new KYC/EDD procedures for outsourcing and execution. Partner with Compliance, BSA, Product, and Risk Strategy to enhance the program through automation and scalable solutions. Lead desktop workflow standardization, handle complex KYC refresh cases, improve dashboard metrics, and reduce unnecessary case volume via auto-clearing logic.
Location: San Francisco, New York, Canada, United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead the development and implementation of new operational processes and procedures to support BPO outsourcing and execution
  • •Partner cross-functionally with Compliance, BSA, Product, and Risk Strategy to enhance the ongoing due diligence program and improve operational efficiency through data and technology
  • •Refine and standardize desktop procedures for KYC workflows to improve efficiency, accuracy, and regulatory compliance
  • •Support complex KYC refresh and related workflow cases to ensure accurate and consistent execution
  • •Identify opportunities to reduce unnecessary case volume (e.g., auto-clearing logic) and maintain metric dashboards for control performance and remediation status

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

  • •3-5 years of experience in KYC, Risk Investigations, AML, or Sanctions
  • •2+ years of experience building programs or processes
  • •Strong understanding of financial services or other highly regulated environments
  • •Experience managing customer-facing queues for excessive caseloads and/or handling customer escalations
  • •Experience with KYC verification software (such as Alloy, MidDesk, Socure)
Experience:3-5 yearsFintechFinancial servicesAMLKYCSanctions
Skills:Problem-solvingSelf-motivationCuriosityDetail-oriented
Languages:English
Tech Stack:AlloyMidDeskSocure

Company Brief

Mercury
Provides banking and financial infrastructure for startups and small businesses, offering business checking accounts, payments, debit cards, venture debt integrations, and treasury services via a developer-friendly platform.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn