Edmentum

2 weeks ago

Regional Vice President, Customer Success (Eastern US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead Customer Success for the Eastern US region by translating enterprise priorities into regional plans that drive retention, satisfaction, and loyalty. Build and coach a high-performing team of field leaders, own key performance metrics, and deliver data-driven insights to executives. Partner cross-functionally with Sales, Marketing, Product, and Operations to ensure a cohesive customer experience from onboarding through renewal. Travel up to 50% to support engagement and accountability.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Develop and execute Customer Success strategy for the Eastern US region in line with divisional direction to drive retention, satisfaction, and loyalty.
•Understand near- and long-term customer needs and proactively deliver solutions that create lasting value for customers and Edmentum.
•Build and inspire a high-performing team of field leaders through coaching, accountability, innovation, and continuous improvement.
•Own regional performance metrics (renewal rates, account health, implementation fidelity, and risk) and present data-driven insights to executive leadership.
•Lead cross-functional initiatives with Sales, Marketing, Product, and Operations to deliver a cohesive customer experience from onboarding through renewal.

Travel: High travel

Pay and Benefits

Salary: USD 180,000 - 190,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•10+ years of experience in Customer Success, Account Management, or a related field, including at least 5 years leading teams or functional disciplines.
•15+ years of experience in EdTech or K-12 education with familiarity with the education technology space.
•A track record of developing high-performing field leaders and building organizational capability at the M4 level and above.
•Strong analytical skills and ability to translate customer data and performance insights into executive-level recommendations.
•Experience presenting strategy to senior stakeholders and managing complex external relationships.

Experience:10+ yearsEdTechK-12 education

Skills:LeadershipCommunicationData-driven strategyAnalytical thinkingStakeholder management

Languages:English

Company Brief

Edmentum

Provides online curriculum, assessment, and instructional tools for K–12 educators and students, offering digital courses, practice and test prep, and intervention programs to support personalized learning and academic achievement.

Industry: EdTech

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Bloomington, United States

Website LinkedIn

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Edmentum

2 weeks ago

Regional Vice President, Customer Success (Eastern US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Develop and execute Customer Success strategy for the Eastern US region in line with divisional direction to drive retention, satisfaction, and loyalty.
•Understand near- and long-term customer needs and proactively deliver solutions that create lasting value for customers and Edmentum.
•Build and inspire a high-performing team of field leaders through coaching, accountability, innovation, and continuous improvement.
•Own regional performance metrics (renewal rates, account health, implementation fidelity, and risk) and present data-driven insights to executive leadership.
•Lead cross-functional initiatives with Sales, Marketing, Product, and Operations to deliver a cohesive customer experience from onboarding through renewal.

Travel: High travel

Pay and Benefits

Salary: USD 180,000 - 190,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•10+ years of experience in Customer Success, Account Management, or a related field, including at least 5 years leading teams or functional disciplines.
•15+ years of experience in EdTech or K-12 education with familiarity with the education technology space.
•A track record of developing high-performing field leaders and building organizational capability at the M4 level and above.
•Strong analytical skills and ability to translate customer data and performance insights into executive-level recommendations.
•Experience presenting strategy to senior stakeholders and managing complex external relationships.

Experience:10+ yearsEdTechK-12 education

Skills:LeadershipCommunicationData-driven strategyAnalytical thinkingStakeholder management

Languages:English

Company Brief

Edmentum

Industry: EdTech

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Bloomington, United States

Website LinkedIn