Customer Success Manager (Salesforce exp mandatory)

Own the end-to-end customer experience for customers on the Signature Success Plan, driving renewals and expansions while ensuring Signature deliverables are delivered throughout the lifecycle. Serve as a trusted advisor to align business value with technical goals, manage business and technical stakeholders, and proactively address risks and incident escalations. Use AI literacy (agents, sentiment/intent monitoring, prompt basics) and Salesforce product expertise to monitor adoption, run quarterly reviews, and recommend releases that stabilize and enhance the platform experience.