Technical Product Specialist, Monetization Product Operations

TikTok
London
Full timeFunction: Communications, PR & CommunityExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Troubleshooting","Collaboration","Attention to detail","Process improvement"]

Own end-to-end technical support for advertisers and internal teams within Monetization Product Operations by investigating and resolving complex product and technical issues via ticketing systems. Enable rollout and adoption of new advertising products and features, coach vendor teams across global support hubs, and perform QA audits of resolved tickets to close knowledge gaps. Translate advertiser needs into clear, actionable improvements for product and engineering.

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FursaFursa
TikTok
TikTok
10 hours ago

Technical Product Specialist, Monetization Product Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own end-to-end technical support for advertisers and internal teams within Monetization Product Operations by investigating and resolving complex product and technical issues via ticketing systems. Enable rollout and adoption of new advertising products and features, coach vendor teams across global support hubs, and perform QA audits of resolved tickets to close knowledge gaps. Translate advertiser needs into clear, actionable improvements for product and engineering.
Location: London
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot and resolve technical product issues raised by internal stakeholders and advertisers via ticketing systems.
  • •Support rollout and adoption of new advertising products and features for a smooth transition for advertisers.
  • •Coach vendor teams to improve quality and efficiency and ensure technical alignment across global support hubs.
  • •Conduct QA audits of resolved tickets, identify knowledge gaps, and improve internal documentation.
  • •Collaborate with product/engineering teams by translating advertiser needs into actionable platform and technical improvements.

Key Requirements

  • •Bachelor’s degree in computer science or a similar technical field, or equivalent practical experience.
  • •2+ years of experience in customer support, technical support, product operations, or customer success.
  • •Ability to troubleshoot product and technical issues via ticketing systems.
  • •Strong communication skills with internal stakeholders and advertisers.
  • •Basic data awareness and attention to detail for quality audits and documentation.
Experience:2+ yearsAdvertisingMonetization productsPlatform productsCustomer supportTechnical support
Education:Bachelor's in computer science
Skills:CommunicationTroubleshootingCollaborationAttention to detailProcess improvement

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn