Client Services Manager - Global Payments Solutions (Sao Paulo, DF, BR, 04543-907)

HSBC
São Paulo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Client advocacy","Relationship building","Service delivery","Issue resolution","Account governance"]

Drive proactive client engagement for HSBC Global Payments Solutions, owning day-to-day service management for a portfolio of clients. Support effective use of Cash Management solutions across payments, collections, liquidity/investments, corporate cards, and treasury-related services. Partner with clients end-to-end, manage service accountability through governance activities and incident follow-ups, ensure accurate records and timely resolution, and identify growth opportunities aligned to client needs.

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FursaFursa
HSBC
HSBC
2 days ago

Client Services Manager - Global Payments Solutions (Sao Paulo, DF, BR, 04543-907)

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Last checked: 2 hours agoStatus: Live

Job Summary

Drive proactive client engagement for HSBC Global Payments Solutions, owning day-to-day service management for a portfolio of clients. Support effective use of Cash Management solutions across payments, collections, liquidity/investments, corporate cards, and treasury-related services. Partner with clients end-to-end, manage service accountability through governance activities and incident follow-ups, ensure accurate records and timely resolution, and identify growth opportunities aligned to client needs.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide day-to-day support to clients to enable effective use of HSBC Internet Banking and GPS Cash Management solutions.
  • •Own service accountability for the assigned client portfolio to drive satisfaction, retention, and growth opportunities.
  • •Build and maintain relationships with clients and relevant third parties, including technical stakeholders and senior decision-makers where applicable.
  • •Plan and deliver governance activities such as service reviews, incident follow-ups, and action plans to optimize support.
  • •Ensure service quality with accurate client/account records and timely issue resolution, coordinating internal teams when needed.

Key Requirements

  • •2 years’ experience in banking and/or financial institutions, ideally in Cash Management and/or Client Services.
  • •Bachelor’s degree in Business Administration, Finance, or a related field.
  • •Fluent English (written and spoken).
  • •Spanish is a plus.
  • •Knowledge of payments and collections file formats (local standards like CNAB and global standards such as XML/ISO 20022) is desirable.
Experience:2+ yearsBankingFinancial servicesCash managementClient services
Education:Bachelor's in Business Administration, Finance, or a related field
Skills:Client advocacyRelationship buildingService deliveryIssue resolutionAccount governance
Languages:EnglishSpanish
Tech Stack:HSBC Internet BankingCash Management solutionsCNABXMLISO 20022Corporate Cards

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn