Sales Experience Specialist

CarMax
Seattle
Workplace: OnsiteFull timeUSD 33.8 - 50.6 hourlyFunction: SalesEducation: high_schoolSkills: ["Communication","Relationship building","Delegation","Independent judgment","Teamwork"]

Manage day-to-day sales-related activities to help achieve the store’s daily budget goal. Serve as Sales Manager on Duty by executing daily task lists, providing transactional support, and triaging customer questions by phone and in person. Deliver iconic customer experiences by managing wait experiences and resolving issues using store technology. Support hiring and training of sales talent, open and close the store, and handle key administrative duties to keep processes running smoothly.

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CarMax
CarMax
3 days ago

Sales Experience Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Manage day-to-day sales-related activities to help achieve the store’s daily budget goal. Serve as Sales Manager on Duty by executing daily task lists, providing transactional support, and triaging customer questions by phone and in person. Deliver iconic customer experiences by managing wait experiences and resolving issues using store technology. Support hiring and training of sales talent, open and close the store, and handle key administrative duties to keep processes running smoothly.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain the Manage the Daily Business (MDB) plan to identify strategies to meet daily budget goals.
  • •Delegate and direct the flow of work, prioritize Sales Manager activities, and collaborate with managers across departments.
  • •Execute daily task lists as Sales Manager on Duty, including transactional support, phone triage, and follow-up on delegated tasks.
  • •Deliver iconic customer experiences by managing wait experiences and handling customer issues using technology to collaborate across locations and teams.
  • •Assist with training and development, schedule interviews, support hiring paperwork, and perform administrative duties (e.g., reports, wait list, approvals).

Pay and Benefits

Salary: USD 33.8 - 50.6 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •High school diploma (or equivalent).
  • •Sales and customer service experience in retail (preferred).
  • •At least 6 months of prior Sales or Business Operations experience.
  • •Basic skills with Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce (preferred).
  • •Completion of the Sales Experience Specialist Certification Program.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship buildingDelegationIndependent judgmentTeamwork
Certifications:Sales Experience Specialist Certification Program
Tech Stack:Microsoft OfficeWordExcelPowerPointSalesforce

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn