Front Office Shift Leader

Landmark Group
Sharjah
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Interpersonal skills","Organization","Multitasking"]

Oversee daily front desk operations during assigned shifts, ensuring efficient guest check-ins, check-outs, and transactions. Handle and resolve guest complaints promptly while coordinating with housekeeping and maintenance to meet guest needs. Maintain front desk cleanliness and appearance, train and mentor new front office staff, manage room reservations and overbooking, and ensure compliance with hotel policies. Prepare shift reports and support budgeting and financial planning for the front office department.

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Landmark Group
Landmark Group
3 days ago

Front Office Shift Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Oversee daily front desk operations during assigned shifts, ensuring efficient guest check-ins, check-outs, and transactions. Handle and resolve guest complaints promptly while coordinating with housekeeping and maintenance to meet guest needs. Maintain front desk cleanliness and appearance, train and mentor new front office staff, manage room reservations and overbooking, and ensure compliance with hotel policies. Prepare shift reports and support budgeting and financial planning for the front office department.
Location: Sharjah
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise and support front office staff during assigned shifts.
  • •Ensure efficient guest check-ins, check-outs, and front desk transactions.
  • •Address and resolve guest complaints and issues promptly.
  • •Coordinate with housekeeping and maintenance to address guest needs and maintain front desk cleanliness.
  • •Manage room reservations and overbooking; prepare shift reports and communicate with other shift leaders and management.

Key Requirements

  • •Proven experience as a Front Office Shift Leader or similar role.
  • •Strong leadership and team management skills.
  • •Excellent communication and interpersonal skills.
  • •Ability to handle guest complaints and resolve issues effectively.
  • •Proficiency in hotel management software; flexibility to work shifts including weekends and holidays.
Skills:LeadershipCommunicationInterpersonal skillsOrganizationMultitasking
Languages:Arabic
Tech Stack:Hotel management software

Company Brief

Landmark Group
UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1973
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Glassdoor: 3.5
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