Customer Success Manager (Contract)

Canva
Austin
Workplace: HybridContractFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship building","Data storytelling","Proactive risk management","Cross-functional collaboration"]

Own the end-to-end post-sale customer relationship for public and private sector accounts, guiding adoption, advocacy, renewal, and expansion. Build trusted partnerships with a commercially minded approach—identify growth opportunities, forecast renewals, and manage risks across budget cycles and leadership changes. Use data and analytics to demonstrate Canva’s ROI and influence decision-making, while deepening product expertise and collaborating cross-functionally to drive customer outcomes.

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FursaFursa
Canva
Canva
1 day ago

Customer Success Manager (Contract)

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Last checked: 11 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own the end-to-end post-sale customer relationship for public and private sector accounts, guiding adoption, advocacy, renewal, and expansion. Build trusted partnerships with a commercially minded approach—identify growth opportunities, forecast renewals, and manage risks across budget cycles and leadership changes. Use data and analytics to demonstrate Canva’s ROI and influence decision-making, while deepening product expertise and collaborating cross-functionally to drive customer outcomes.
Location: Austin
Workplace: Hybrid
Employment Type: Contract
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead the post-sale relationship for public and private sector accounts across adoption, advocacy, renewal, and expansion.
  • •Build deep customer understanding, identify growth opportunities, and partner with the account team to renew and expand accounts.
  • •Use data and analytics to demonstrate ROI, forecast renewals, and influence decision-making with compelling data storytelling.
  • •Manage proactive risk by tracking budget cycles, leadership changes, and fiscal-year timing across accounts.
  • •Develop platform expertise and coordinate with cross-functional teams to surface product improvements and keep customers up to date on features.

Key Requirements

  • •3+ years as a Customer Success Manager in B2B SaaS, with a history of meeting or exceeding renewal and expansion targets.
  • •Owned a book of business and can speak specifically to retention and growth results (e.g., NRR/GRR).
  • •Commercially minded approach: think like a business owner and manage revenue through growth levers and strategic negotiation.
  • •Consultative and strategic communication skills that connect product value to business outcomes.
  • •Strong relationship-building and multi-threading skills across complex organizations and senior stakeholders.
Experience:3+ yearsB2B SaaSPublic sector
Skills:CommunicationRelationship buildingData storytellingProactive risk managementCross-functional collaboration
Languages:English

Company Brief

Canva
Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Surry Hills, New South Wales, Australia
Founded: 2012
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor