Harvey

3 weeks ago

Customer Success Manager, Enterprise, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own enterprise customer value realization by integrating AI into lawyers’ and other professionals’ daily workflows. Serve as the primary contact across complex organizations—guiding onboarding, training, and success metrics around adoption, measurable value, and ROI. Drive renewals and expansion in partnership with Account Executives, while representing customer needs back to Product and Engineering to continuously improve the platform.

Location: Munich

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Integrate Harvey into customer workflows and guide administrators with data-backed best practices for optimal AI use.
•Deliver training and enablement to end users, positioning Harvey as essential to strategic legal work.
•Serve as the primary contact for complex organizations, fostering champions and engaging executive buyers.
•Align on adoption rates, measurable value, and AI experience to ensure customer value realization and ROI.
•Partner with Account Executives on renewal readiness, expansions, and share product feedback with Product and Engineering.

Key Requirements

•3-4+ years in customer-owning roles at tech or SaaS platforms.
•Strategic planning with revenue-based prioritization.
•Experience managing customer-facing projects and timelines.
•Ability to run in-person meetings with executives and influence stakeholders.
•Experience driving key customer metrics and owning renewal/expansion targets.

Experience:3-4 yearsEnterpriseSaaSTech

Skills:Strategic planningCustomer relationship buildingStakeholder managementProactive self-managementCross-functional collaboration

Tech Stack:AI

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

3 weeks ago

Customer Success Manager, Enterprise, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Munich

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Integrate Harvey into customer workflows and guide administrators with data-backed best practices for optimal AI use.
•Deliver training and enablement to end users, positioning Harvey as essential to strategic legal work.
•Serve as the primary contact for complex organizations, fostering champions and engaging executive buyers.
•Align on adoption rates, measurable value, and AI experience to ensure customer value realization and ROI.
•Partner with Account Executives on renewal readiness, expansions, and share product feedback with Product and Engineering.

Key Requirements

•3-4+ years in customer-owning roles at tech or SaaS platforms.
•Strategic planning with revenue-based prioritization.
•Experience managing customer-facing projects and timelines.
•Ability to run in-person meetings with executives and influence stakeholders.
•Experience driving key customer metrics and owning renewal/expansion targets.

Experience:3-4 yearsEnterpriseSaaSTech

Skills:Strategic planningCustomer relationship buildingStakeholder managementProactive self-managementCross-functional collaboration

Tech Stack:AI

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor