Senior Technical Account Manager - Payments

Airwallex
New York
Workplace: HybridFull timeUSD 160,000 - 210,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Problem-solving","Organizational skills","Self-starting"]

Senior Technical Account Manager in Merchant Services at Airwallex in New York. Serve as the primary technical advisor to enterprise clients, guiding adoption and integration of Airwallex products, aligning client architectures with product capabilities, and coordinating with account managers, sales, strategy, product, and engineering to ensure post-go-live success and proactive optimization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Airwallex
Airwallex
4 months ago

Senior Technical Account Manager - Payments

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Senior Technical Account Manager in Merchant Services at Airwallex in New York. Serve as the primary technical advisor to enterprise clients, guiding adoption and integration of Airwallex products, aligning client architectures with product capabilities, and coordinating with account managers, sales, strategy, product, and engineering to ensure post-go-live success and proactive optimization.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients.
  • •Deliver an elevated services and technical support experience to your client portfolios.
  • •Build trusted relationships with your clients by becoming a subject matter expert on their business.
  • •Work with account managers from the commercial team to explore optimization and upsell opportunities.
  • •Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client's experience with Airwallex products.

Pay and Benefits

Salary: USD 160,000 - 210,000 annually
Equity and Bonus:Equity
Perks:EquityAnnual Bonus

Key Requirements

  • •Bachelor's degree in a STEM discipline with strong academic achievements.
  • •At least 5 years experience in an engineering, technical support, or technical account manager role.
  • •Understanding of the software development lifecycle and API architecture.
  • •Ability to manage multiple changing priorities and meet deadlines in an entrepreneurial environment.
  • •Proficiency in professional oral and written communication with a track record of presenting to decision-makers.
Experience:5+ yearsPaymentsFintech
Education:Bachelor's
Skills:CommunicationRelationship-buildingProblem-solvingOrganizational skillsSelf-starting
Tech Stack:RESTful APIsAPIsSoftware development lifecycleAPI architecture

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor