Associate - Account Management

Sutherland
Kochi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Attention to detail","Analytical skills","Communication","Independent work","Time management"]

Manage complex benefits administration activities with minimal supervision, including reviewing claim documentation, determining next steps, and contacting providers and stakeholders to gather required information. Handle follow-ups and resolve outstanding requests while ensuring quality, productivity, and service-level compliance. Maintain accurate documentation, support multiple product lines and workflows, coach less experienced team members, and escalate issues or exceptions when needed, recommending process improvements.

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FursaFursa
Sutherland
Sutherland
2 days ago

Associate - Account Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage complex benefits administration activities with minimal supervision, including reviewing claim documentation, determining next steps, and contacting providers and stakeholders to gather required information. Handle follow-ups and resolve outstanding requests while ensuring quality, productivity, and service-level compliance. Maintain accurate documentation, support multiple product lines and workflows, coach less experienced team members, and escalate issues or exceptions when needed, recommending process improvements.
Location: Kochi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Process complex benefits administration activities with minimal supervision.
  • •Review claim documentation to determine appropriate next steps.
  • •Contact providers and other stakeholders to obtain required information.
  • •Manage follow-up activities, resolve outstanding requests, and identify processing exceptions.
  • •Maintain accurate and complete documentation while supporting multiple product lines and assisting with training, coaching, and escalation when needed.

Key Requirements

  • •2+ years of experience in Health Insurance, Life Insurance, Disability Benefits, Leave Administration, Claims Processing, Healthcare Operations, or related domains.
  • •Strong attention to detail and analytical skills.
  • •Effective verbal and written communication skills.
  • •Ability to interpret procedures and apply judgments within guidelines.
  • •Proficiency in multiple systems and applications, with ability to work independently and manage competing priorities.
Experience:2+ yearsHealth insuranceLife insuranceDisability benefitsLeave administrationClaims processingHealthcare operations
Education:Bachelor's
Skills:Attention to detailAnalytical skillsCommunicationIndependent workTime management
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor