Analyst - Service Contract & Warranty-MRO Customer Service

RTX
Bengaluru
Workplace: HybridFull timeFunction: Customer Support (Service Desk)0Skills: ["Interpersonal communication","Flexibility","Results orientation","Teamwork","Curiosity"]

Support the Maintenance, Repair & Overhaul Customer Service team by generating and revising accurate engine cost estimates and invoices for event managers. Build gross margin reporting, calculate warranty percentages, and apply warranty adjustments to estimates and draft invoices. Resolve warranty claim hold-ups with the warranty team, update billing/estimation data in CRM, promote analytics-driven decision-making, and ensure compliance with EH&S and global trade requirements.

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FursaFursa
RTX
RTX
1 day ago

Analyst - Service Contract & Warranty-MRO Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support the Maintenance, Repair & Overhaul Customer Service team by generating and revising accurate engine cost estimates and invoices for event managers. Build gross margin reporting, calculate warranty percentages, and apply warranty adjustments to estimates and draft invoices. Resolve warranty claim hold-ups with the warranty team, update billing/estimation data in CRM, promote analytics-driven decision-making, and ensure compliance with EH&S and global trade requirements.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Generate/revise engine cost estimates and draft/final invoices for event managers.
  • •Create gross margin sheets for repair and overhaul events.
  • •Calculate warranty percentages based on remaining cycles of LCF parts and apply warranty to estimates and invoices.
  • •Enter and process DIAs (Draft Invoice Adjustments) into MMP534 and submit for approval.
  • •Update cost estimate and billing information in CRM and ensure customer-centric KPIs are met.

Key Requirements

  • •University degree (or equivalent experience) with 0-2 years of relevant experience, or an advanced degree in a related field (Business Administration, Aerospace, Engineering, or similar).
  • •Strong interpersonal communication skills in English, including comfortable phone conversations with customer managers.
  • •Flexibility in working hours and a results- and solution-driven, team-player mindset.
  • •Ability to identify and create new business opportunities.
  • •Experience with SAP and Microsoft software, CRM, P&WC Customer Portal (My PWC Power), Enovia (PLM), SharePoint, and FIORI.
Experience:0AerospaceDefenseMaintenance repair overhaul (MRO)
Education:
Skills:Interpersonal communicationFlexibilityResults orientationTeamworkCuriosity
Languages:English
Tech Stack:SAPMicrosoftCRMMy PWC PowerEnoviaPLMSharePointFIORIMMP534DIAsAnalytics

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website