Customer Success Manager, APAC

Fireblocks
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Organizational skills","Trusted advisor","Account management","Proactive problem-solving"]

Own a portfolio of APAC customers and help them realize value from the Fireblocks platform. Act as a trusted advisor by driving adoption with repeatable playbooks, setting regular touchpoints, translating usage data into actionable guidance, and monitoring customer health to proactively resolve at-risk accounts. Partner with Sales, Support, Product, and Customer Success peers to drive renewals, upsell/expansion, and consistent customer advocacy across communication channels.

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FursaFursa
Fireblocks
Fireblocks
1 day ago

Customer Success Manager, APAC

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Last checked: 4 hours agoStatus: Live

Job Summary

Own a portfolio of APAC customers and help them realize value from the Fireblocks platform. Act as a trusted advisor by driving adoption with repeatable playbooks, setting regular touchpoints, translating usage data into actionable guidance, and monitoring customer health to proactively resolve at-risk accounts. Partner with Sales, Support, Product, and Customer Success peers to drive renewals, upsell/expansion, and consistent customer advocacy across communication channels.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage a portfolio of customers using scalable, repeatable playbooks to drive adoption
  • •Establish regular touchpoints to track progress against adoption goals and technical objectives
  • •Drive renewals and expansion by identifying key accounts and partnering with commercial teams
  • •Monitor customer health scores and predictive risk indicators to proactively flag and resolve at-risk accounts
  • •Collaborate cross-departmentally to resolve integration issues and surface recurring customer problems

Key Requirements

  • •Bachelor's degree with 1–3 years of experience in Account Management, Customer Success, or a related SaaS/tech role
  • •Business-level proficiency in English is required
  • •Comfort using AI tools to drive efficiency in account management, reporting, and communication
  • •Comfort managing a portfolio using scalable, repeatable processes
  • •Experience in technical account management or supporting customers on complex/technical platforms is preferred
Experience:1-3 years
Education:Bachelor's
Skills:CommunicationOrganizational skillsTrusted advisorAccount managementProactive problem-solving
Languages:EnglishMandarinKoreanJapanese

Company Brief

Fireblocks
Provides institutional-grade digital asset custody, transfer, and settlement infrastructure enabling banks, exchanges, and enterprises to securely issue, store, and move cryptocurrencies and tokenized assets.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2018
WebsiteLinkedIn