Sr. Technical Support Engineer

Adobe Systems
India
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: mastersSkills: ["Communication","Empathy","Relationship-building","Time management","Problem-solving"]

Provide first-contact technical support for Adobe’s Photo & Imaging products, helping customers troubleshoot on Windows and Mac and guide them through Photoshop, Lightroom, Camera Raw, and related workflows. Combine case resolution with customer education and insight gathering, using voice/chat support to improve sentiment, adoption, and retention. Partner with internal support, sales, and product teams by documenting issues and reporting trends that drive product improvements and smarter customer outcomes.

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FursaFursa
Adobe Systems
Adobe Systems
5 hours ago

Sr. Technical Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide first-contact technical support for Adobe’s Photo & Imaging products, helping customers troubleshoot on Windows and Mac and guide them through Photoshop, Lightroom, Camera Raw, and related workflows. Combine case resolution with customer education and insight gathering, using voice/chat support to improve sentiment, adoption, and retention. Partner with internal support, sales, and product teams by documenting issues and reporting trends that drive product improvements and smarter customer outcomes.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve technical and non-technical customer issues via voice and chat to deliver strong first-contact experiences.
  • •Diagnose problems on Windows and Mac platforms to support Adobe Photo & Imaging products.
  • •Match customer workflows to the right photo solutions, recommend features/workflows, and support upgrades to drive adoption and retention.
  • •Educate customers on photo editing workflows, integrations, and high-value use cases, and maintain proactive communication.
  • •Analyze customer insights, usage metrics, and case patterns; document interactions and share recurring issues and trends with internal product teams.

Key Requirements

  • •Graduate degree required.
  • •Conversational English with awareness of global communication styles and cultural nuances.
  • •Clear written and spoken communication skills to explain complex photo editing and imaging workflows simply.
  • •Patient, empathetic approach with strong ability to build customer relationships.
  • •Hands-on experience with Adobe Photo & Imaging products (e.g., Photoshop, Lightroom, Lightroom Classic, Camera Raw, or Adobe Express) and ability to resolve issues on Windows and Mac.
Education:Master's
Skills:CommunicationEmpathyRelationship-buildingTime managementProblem-solving
Languages:English
Tech Stack:PhotoshopLightroomLightroom ClassicCamera RawAdobe ExpressWindowsMac

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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