Customer Success Manager II

Calendly
United States
Workplace: RemoteFull timeUSD 79,670 - 109,262 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Proactive mindset","Cross-functional collaboration","Communication","Business acumen","Data analysis"]

Own renewals and drive product adoption for a high-volume portfolio of 200+ accounts in a scaled segment. Use usage data, automation, and playbooks to assess renewal risk and identify expansion opportunities across business units and stakeholders. Deliver a consistent, scalable customer experience by collaborating with Sales, Product, and Support and elevating the customer voice. Proactively analyze customer data and keep CS systems accurate to improve outcomes.

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FursaFursa
Calendly
Calendly
1 week ago

Customer Success Manager II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own renewals and drive product adoption for a high-volume portfolio of 200+ accounts in a scaled segment. Use usage data, automation, and playbooks to assess renewal risk and identify expansion opportunities across business units and stakeholders. Deliver a consistent, scalable customer experience by collaborating with Sales, Product, and Support and elevating the customer voice. Proactively analyze customer data and keep CS systems accurate to improve outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage a high-volume, diverse portfolio of 200+ accounts with personalized engagement.
  • •Drive renewals using usage data and automation to assess renewal risk and likelihood to renew.
  • •Identify expansion opportunities by understanding complex customer environments across business units and stakeholders.
  • •Deliver a consistent, scalable customer experience using playbooks, automation, and data signals.
  • •Collaborate with Sales, Product, and Support to elevate the customer voice and influence product direction.
Travel: Low travel

Pay and Benefits

Salary: USD 79,670 - 109,262 annually
Perks:Equity Awards

Key Requirements

  • •2-3+ years of experience in Customer Success, Account Management, Renewals, or Sales in a SaaS/PLG environment.
  • •Own and drive renewals across a high-volume book of business, including multi-team or multi-product customer usage.
  • •Analyze customer data to drive strategic outcomes and uncover trends for proactive engagement.
  • •Proficiency with CS tools such as Salesforce, Gainsight, DocuSign, and keeping systems up to date and accurate.
  • •Work independently on most customer scenarios while collaborating cross-functionally and contributing to process improvements.
Experience:2+ yearsSaaSPLG
Skills:Proactive mindsetCross-functional collaborationCommunicationBusiness acumenData analysis
Languages:English
Tech Stack:SalesforceGainsightDocuSignCS systemsAutomationUsage dataPlaybooks

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Calendly
Provides a cloud-based scheduling platform that automates meeting coordination, calendar management, and appointment booking for businesses and professionals to eliminate back-and-forth scheduling.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Atlanta, United States
Founded: 2013
WebsiteLinkedIn