AcuityMD

3 weeks ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own healthcare data expertise for internal stakeholders while supporting commercial teams with the most complex questions about datasets, limitations, and explainability. Partner with Engineering to build and continuously improve an AI data context layer, including evaluation frameworks to measure agent quality. Collaborate on tooling for data explainability so Sales, Customer Success, and Product can accurately communicate what the data means.

Location: Boston

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Support commercial teams by answering complex internal questions about what datasets mean and their nuanced limitations.
•Partner with Engineering to build the AI data context layer with evaluation frameworks to measure agent quality.
•Define, write, and continuously improve the data context and evaluation framework as a strategic differentiator for AI products.
•Help drive tooling needed in data products to support data explainability.
•Serve as the internal authority on healthcare data so Sales, Customer Success, and Product can explain what the data means and doesn’t.

Pay and Benefits

Salary: USD 130,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Learning BudgetRemote WorkPaid LeaveHealth InsuranceDentalVisionHome OfficeParental Leave

Key Requirements

•4+ years working in healthcare data products.
•2+ years in roles with customer-facing interactions.
•Some familiarity with SQL, or strong Excel analysis skills if you don’t have SQL.
•Technical writing experience translating complex ideas for non-technical stakeholders.
•Strong attention to detail, clear communication, and the ability to reason through use cases using data.

Experience:4+ yearsHealthcareMedical devicesData products

Skills:Technical writingCommunicationAttention to detailStakeholder managementData reasoning

Languages:English

Tech Stack:SQLExcelAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AcuityMD

AcuityMD operates a digital platform that connects healthcare providers and clinicians with medical device manufacturers, offering clinical insights, real-world evidence, and tools to support product selection, procurement decisions, and device adoption.

Industry: HealthTech

Website

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AcuityMD

3 weeks ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Support commercial teams by answering complex internal questions about what datasets mean and their nuanced limitations.
•Partner with Engineering to build the AI data context layer with evaluation frameworks to measure agent quality.
•Define, write, and continuously improve the data context and evaluation framework as a strategic differentiator for AI products.
•Help drive tooling needed in data products to support data explainability.
•Serve as the internal authority on healthcare data so Sales, Customer Success, and Product can explain what the data means and doesn’t.

Pay and Benefits

Salary: USD 130,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Learning BudgetRemote WorkPaid LeaveHealth InsuranceDentalVisionHome OfficeParental Leave

Key Requirements

•4+ years working in healthcare data products.
•2+ years in roles with customer-facing interactions.
•Some familiarity with SQL, or strong Excel analysis skills if you don’t have SQL.
•Technical writing experience translating complex ideas for non-technical stakeholders.
•Strong attention to detail, clear communication, and the ability to reason through use cases using data.

Experience:4+ yearsHealthcareMedical devicesData products

Skills:Technical writingCommunicationAttention to detailStakeholder managementData reasoning

Languages:English

Tech Stack:SQLExcelAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AcuityMD

Industry: HealthTech

Website