Customer Care Agent with Italian & French (m/f/d) (Bucarest, RO, 020339)

Allianz
Romania
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Problem-solving","Independent work","Quick decision-making","Teamwork","Time management"]

Provide back-office and front-office customer support for travel-related claims, including reviewing and processing claims quickly and accurately, investigating issues, and ensuring timely follow-up. Meet monthly productivity and quality targets while collaborating with internal teams to resolve customer needs. The role leverages AI and machine-learning tools for predictive analytics and fraud detection and requires fluency in Italian and French along with strong Office skills.

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FursaFursa
Allianz
Allianz
17 hours ago

Customer Care Agent with Italian & French (m/f/d) (Bucarest, RO, 020339)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide back-office and front-office customer support for travel-related claims, including reviewing and processing claims quickly and accurately, investigating issues, and ensuring timely follow-up. Meet monthly productivity and quality targets while collaborating with internal teams to resolve customer needs. The role leverages AI and machine-learning tools for predictive analytics and fraud detection and requires fluency in Italian and French along with strong Office skills.
Location: Romania
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle back-office and front-office customer support to provide accurate answers.
  • •Review and process travel claims quickly and accurately according to company guidelines.
  • •Investigate claims and ensure timely follow-up for a high-quality customer experience.
  • •Meet personal and team productivity and quality goals every month.
  • •Work closely with internal teams to solve issues and assist with additional duties as needed.

Pay and Benefits

Perks:Medical ServicesAnnual BonusPaid LeaveLearning Budget

Key Requirements

  • •Fluent in French (C1) and Italian (min. B2).
  • •1–2 years of experience in a similar customer care/support role.
  • •Strong problem-solving ability to find solutions and tackle challenges.
  • •Ability to handle high-volume work and meet deadlines while maintaining quality.
  • •Independent working style with the ability to manage tasks with little supervision.
Experience:1-2 years
Skills:Problem-solvingIndependent workQuick decision-makingTeamworkTime management
Languages:FrenchItalian
Tech Stack:Microsoft OfficeOutlookExcelWordPowerPointAccessArtificial IntelligenceAIMachine LearningPredictive analyticsFraud detectionBusiness Intelligence

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn