Operations Associate

Marshmallow
London
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Analytical skills","Attention to detail","Organisation","Customer focus","Operating in ambiguity"]

Own the day-to-day operations for a fast-paced, regulated car finance product—handling customer queries through underwriting while keeping experiences smooth and reliable. Identify and implement process improvements that boost speed, reliability, and cost efficiency without compromising service standards. Build automation and AI into operational workflows, working closely with engineering and product to create a highly automated lending engine for the future.

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Marshmallow
Marshmallow
1 week ago

Operations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Own the day-to-day operations for a fast-paced, regulated car finance product—handling customer queries through underwriting while keeping experiences smooth and reliable. Identify and implement process improvements that boost speed, reliability, and cost efficiency without compromising service standards. Build automation and AI into operational workflows, working closely with engineering and product to create a highly automated lending engine for the future.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Execute day-to-day car finance operations, including handling customer queries and underwriting.
  • •Develop and implement improvements to increase speed, reliability, and cost efficiency while protecting service standards.
  • •Build automation and AI into operational workflows using best-in-class AI tools.
  • •Work with engineering and product teams to design highly automated operational processes.
  • •Ensure a smooth, reliable experience for customers and stakeholders.

Pay and Benefits

Perks:Health InsuranceLearning BudgetPaid LeaveRemote Work

Key Requirements

  • •Experience in a fast-paced and regulated environment (fintechs, startups, consulting etc.).
  • •Strong analytical skills and comfort working with data to make decisions.
  • •Experience using AI tools to drive developments and form improvements.
  • •Comfort operating in ambiguity with high agency and ownership.
  • •Interest in building highly automated, AI-enabled operations rather than just following existing processes.
Experience:FintechStartups
Skills:Analytical skillsAttention to detailOrganisationCustomer focusOperating in ambiguity
Tech Stack:Claude Cowork/CodeClaudeLinearGoogle SuiteNotionIntercom

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Marshmallow
Marshmallow is a UK-based insurtech that provides tech-driven motor insurance and financial products focused on migrants and underserved customers, using data and underwriting technology to offer fairer pricing and expand into wider financial services.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: London, United Kingdom
Founded: 2017
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor