Service Lead (Beverly Hills, California (US-CA), US)

Burberry
United States
Workplace: OnsiteFull timeUSD 27 - 28 hourlyFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Coaching","Customer service","Leadership","Performance management","Communication"]

Supervise sales associates on the selling floor to deliver a memorable Burberry Experience and drive sales goal attainment. Coach and provide real-time feedback, manage customer flow to ensure no client is left unattended, and partner across sales specialists, stock associates, and operations. Lead training reinforcement through store meetings and role-play, handle escalations for difficult customer issues, and support store opening/closing tasks when needed.

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Burberry
Burberry
14 hours ago

Service Lead (Beverly Hills, California (US-CA), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Supervise sales associates on the selling floor to deliver a memorable Burberry Experience and drive sales goal attainment. Coach and provide real-time feedback, manage customer flow to ensure no client is left unattended, and partner across sales specialists, stock associates, and operations. Lead training reinforcement through store meetings and role-play, handle escalations for difficult customer issues, and support store opening/closing tasks when needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise, assist, and motivate sales associates to consistently deliver high-value experiences on the selling floor.
  • •Coach in the moment and after transactions to discuss successes and opportunities, ensuring proper follow-through on actions.
  • •Lead customer flow to ensure the best possible service and that no client is left unattended.
  • •Drive partnership across sales associates, specialists, stock associates, and the operations team to deliver the full Burberry Experience.
  • •In absence of store management, process post-void transactions, authorize promotional discounts, and employee sales; also resolve difficult customer issues and escalate when necessary.

Pay and Benefits

Salary: USD 27 - 28 hourly

Key Requirements

  • •Advanced knowledge of the POS system.
  • •Previous experience using Apple mobile devices and comfort with digital tools.
  • •1-2 years of supervisory or management experience in retail sales.
  • •Ability to supervise, assist, and motivate sales associates to deliver high-value customer experiences.
  • •Thorough understanding of company policies and procedures and the ability to enforce company guidelines on operations.
Experience:1-2 yearsRetail
Skills:CoachingCustomer serviceLeadershipPerformance managementCommunication
Tech Stack:POSApple mobile devices

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn