Customer Advisor

CarMax
United States
Workplace: OnsiteFull timeUSD 24.78 - 24.78 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service","Collaboration","Time management","Attention to detail","Safety mindset"]

Serve as the primary liaison between service customers and technicians, delivering an exceptional experience throughout the vehicle service and repair process. Greet customers, manage incoming calls, provide timely vehicle status updates, and create accurate repair orders routed to technicians. Consult on recommended repairs, obtain approvals for Extended Service Policy claims, handle service payments and cash management, and follow EH&S requirements while working in a fast-paced environment.

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FursaFursa
CarMax
CarMax
1 week ago

Customer Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the primary liaison between service customers and technicians, delivering an exceptional experience throughout the vehicle service and repair process. Greet customers, manage incoming calls, provide timely vehicle status updates, and create accurate repair orders routed to technicians. Consult on recommended repairs, obtain approvals for Extended Service Policy claims, handle service payments and cash management, and follow EH&S requirements while working in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet service customers warmly and professionally to deliver outstanding customer service.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create and process accurate repair orders, route work to technicians, and review repair documentation before invoicing.
  • •Consult customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management with precision and maintain a clean, orderly work area while following EH&S requirements.

Pay and Benefits

Salary: USD 24.78 hourly
Perks:Paid Leave

Key Requirements

  • •Deliver iconic customer service with exceptional communication and interpersonal skills in person and over the phone.
  • •Strong customer service focus and ability to provide timely, accurate updates to customers.
  • •Ability to read, interpret, and maintain accurate records using intermediate computer skills.
  • •Collaborate effectively across departments in a fast-paced, dynamic setting.
  • •Commitment to safety standards and compliance, including proper use of PPE and adherence to policies; able to stand or walk for extended periods and work flexible shifts.
Skills:CommunicationInterpersonal skillsCustomer serviceCollaborationTime managementAttention to detailSafety mindset

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn