Customer Success Engineer - LATAM

Cyera
São Paulo
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 12+ yearsEducation: associatesSkills: ["Self-motivated","Proactive","Customer-facing relationship ownership","Clear communication","Technical workshop facilitation","Autonomous problem-solving"]

Serve as the primary technical expert on the Cyera Platform for LATAM customers, building trusted advisor relationships across practitioners and executives. Drive onboarding, training, and consultative use-case design to accelerate adoption and maximize ROI. Troubleshoot technical issues, monitor customer health and usage, lead joint success planning, and run Quarterly Business Reviews while advocating customer feedback to influence the roadmap.

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FursaFursa
Cyera
Cyera
1 day ago

Customer Success Engineer - LATAM

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the primary technical expert on the Cyera Platform for LATAM customers, building trusted advisor relationships across practitioners and executives. Drive onboarding, training, and consultative use-case design to accelerate adoption and maximize ROI. Troubleshoot technical issues, monitor customer health and usage, lead joint success planning, and run Quarterly Business Reviews while advocating customer feedback to influence the roadmap.
Location: São Paulo
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary technical expert on the Cyera Platform and demonstrate in-depth platform knowledge.
  • •Drive customer adoption via onboarding and training, designing and delivering customized use cases aligned to customer outcomes.
  • •Proactively identify and resolve obstacles impacting customer success, troubleshooting technical issues and ensuring smooth experiences.
  • •Monitor and report customer health and usage indicators, collaborating on joint success plans and conducting Quarterly Business Reviews.
  • •Advocate for customer feedback to influence Cyera’s roadmap and roadmap-aligned product development, while documenting best practices and mentoring team members.
Travel: High travel

Pay and Benefits

Perks:Remote WorkHome OfficePaid LeaveHealth InsuranceVisionDental

Key Requirements

  • •Associates degree (or equivalent experience), with a Bachelor’s degree in Computer Science or similar experience as a plus.
  • •12 years of experience with strong project management skills to plan, organize, and execute multiple projects with attention to detail.
  • •A self-starter who thrives in an ambiguous, fast-paced, deadline-oriented startup environment.
  • •Demonstrated results driving revenue growth through customer satisfaction, feature adoption, and retention, including proven ownership of customer relationships (onboarding, renewal, expansion).
  • •Proficiency with SQL and scripting (e.g., Python), hands-on cloud experience (including IAM/permissions and administration basics), and familiarity with APIs/web services.
Experience:12+ years
Education:Associate's
Skills:Self-motivatedProactiveCustomer-facing relationship ownershipClear communicationTechnical workshop facilitationAutonomous problem-solving
Tech Stack:SQLPythonAPIsWeb servicesDLPDSPMCSPMSIEMIAMCloud networkingVulnerability management

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor