Service Consultant

CarMax
Houston
Workplace: OnsiteFull timeUSD 12.13 - 18.57 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Active listening","Data accuracy","Collaboration"]

Serve as the trusted link between customers and CarMax technicians by greeting customers, documenting concerns, and creating detailed repair orders. Provide clear, timely updates on vehicle status and explain recommended repairs and service details. Review completed work for accuracy, prepare invoices, and process service payments responsibly. Coordinate service workflow in a fast-paced environment while maintaining EH&S requirements and a clean work area.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
2 days ago

Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and CarMax technicians by greeting customers, documenting concerns, and creating detailed repair orders. Provide clear, timely updates on vehicle status and explain recommended repairs and service details. Review completed work for accuracy, prepare invoices, and process service payments responsibly. Coordinate service workflow in a fast-paced environment while maintaining EH&S requirements and a clean work area.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers professionally and empathetically from start to finish to ensure a positive service experience.
  • •Document customer concerns and create detailed repair orders for technicians, providing timely updates on vehicle status.
  • •Consult with customers on recommended repairs and explain service details clearly.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments and manage cash transactions responsibly, coordinating workflow to maintain productivity and following EH&S requirements.

Pay and Benefits

Salary: USD 12.13 - 18.57 hourly
Perks:Paid SickPaid LeaveHoliday

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to interpret and record data accurately with intermediate computer skills.
  • •Comfort collaborating across departments in a fast-paced environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:CommunicationInterpersonal skillsActive listeningData accuracyCollaboration

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn