Customer Support Specialist - German / English (f/m/d)

Handle customer support inquiries for German customers via calls, chat, and email as the first point of contact. Triage complex cases using an investigative approach, including potential fraud or payment issues, and resolve customer problems while coordinating with multiple stakeholders. Capture customer needs and feed insights back to the product team to improve customer experience. Continuously optimize support processes, collaborate on shift management or technical leadership, and work on projects to enhance support.