Fortinet

3 weeks ago

Cybersecurity Support Engineer - Malaysia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide direct, real-time technical support to customers and partners across APAC through phone, chat, and web systems. Troubleshoot and analyze configuration and customer environment data to resolve issues with Fortinet’s FortiSASE, recommend corrective actions, and reproduce problems on lab equipment. Manage technical cases end-to-end with escalation, lead customer communications and meetings, and educate customers using documentation, bulletins, and release notes.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Cybersecurity

Key Responsibilities

•Provide direct technical support to customers and partners via phone, chat, and web-based systems across the APAC region.
•Troubleshoot FortiSASE by collecting, analyzing, and recommending changes to configuration and customer system information.
•Recommend corrective actions based on analysis and perform reproduction of customer environments on lab equipment to isolate and resolve problems.
•Consult technical documentation, bulletins, and release notes for known problems and communicate findings to stakeholders.
•Follow up on technical cases with proper escalation and management until case closure, including leading customer escalation meetings.

Key Requirements

•7+ years of experience in network and cybersecurity roles, preferably in enterprise, service provider, or security vendor environments.
•Hands-on expertise with Fortinet products, especially FortiGate (policy design, VPNs, routing, NAT, UTM features, and high availability).
•Strong knowledge of TCP/IP fundamentals with troubleshooting using packet capture and logs.
•Proven experience with Layer 2/Layer 3 networking and dynamic routing protocols such as OSPF and BGP.
•Solid understanding of network security technologies (Firewall, IPS, Anti-Malware, Web Filtering, Application Control, DDoS protection) and Zero Trust concepts.

Experience:7+ yearsEnterpriseService providerSecurity vendorAPAC

Education:

Skills:CommunicationCustomer-oriented mindsetOwnershipUrgencyCollaboration

Certifications:NSE 4NSE 7FCNSPCISSPCCNPCCSP

Languages:English

Tech Stack:FortiSASEFortiGateFortiManagerFortiAnalyzerFortiEMSFortiAuthenticatorTCP/IPPacket captureLogsLayer 2Layer 3OSPFBGPVPNRoutingNATUTMHigh availabilityFirewallIPS

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

3 weeks ago

Cybersecurity Support Engineer - Malaysia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Cybersecurity

Key Responsibilities

•Provide direct technical support to customers and partners via phone, chat, and web-based systems across the APAC region.
•Troubleshoot FortiSASE by collecting, analyzing, and recommending changes to configuration and customer system information.
•Recommend corrective actions based on analysis and perform reproduction of customer environments on lab equipment to isolate and resolve problems.
•Consult technical documentation, bulletins, and release notes for known problems and communicate findings to stakeholders.
•Follow up on technical cases with proper escalation and management until case closure, including leading customer escalation meetings.

Key Requirements

•7+ years of experience in network and cybersecurity roles, preferably in enterprise, service provider, or security vendor environments.
•Hands-on expertise with Fortinet products, especially FortiGate (policy design, VPNs, routing, NAT, UTM features, and high availability).
•Strong knowledge of TCP/IP fundamentals with troubleshooting using packet capture and logs.
•Proven experience with Layer 2/Layer 3 networking and dynamic routing protocols such as OSPF and BGP.
•Solid understanding of network security technologies (Firewall, IPS, Anti-Malware, Web Filtering, Application Control, DDoS protection) and Zero Trust concepts.

Experience:7+ yearsEnterpriseService providerSecurity vendorAPAC

Education:

Skills:CommunicationCustomer-oriented mindsetOwnershipUrgencyCollaboration

Certifications:NSE 4NSE 7FCNSPCISSPCCNPCCSP

Languages:English

Tech Stack:FortiSASEFortiGateFortiManagerFortiAnalyzerFortiEMSFortiAuthenticatorTCP/IPPacket captureLogsLayer 2Layer 3OSPFBGPVPNRoutingNATUTMHigh availabilityFirewallIPS

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn