Engagement Manager, Pharma & Life Sciences

Profound
New York
Workplace: OnsiteFull timeUSD 110,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Strategic thinking","Analytical mindset","Working in ambiguous environments"]

Lead AI search program delivery for a portfolio of enterprise pharma and life sciences customers, owning onboarding, implementation, adoption, and measurable outcomes. Act as a trusted advisor across brand, commercial, digital, medical affairs, IT, procurement, compliance, and executives—translating LLM capabilities into what regulated organizations can implement. Navigate MLR review cycles, improve how AI represents therapies across indications, and codify best practices into playbooks and benchmarks.

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FursaFursa
Profound
Profound
6 days ago

Engagement Manager, Pharma & Life Sciences

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Job Summary

Lead AI search program delivery for a portfolio of enterprise pharma and life sciences customers, owning onboarding, implementation, adoption, and measurable outcomes. Act as a trusted advisor across brand, commercial, digital, medical affairs, IT, procurement, compliance, and executives—translating LLM capabilities into what regulated organizations can implement. Navigate MLR review cycles, improve how AI represents therapies across indications, and codify best practices into playbooks and benchmarks.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as primary point of contact and trusted advisor for enterprise pharma and life sciences customers.
  • •Own the full customer journey from onboarding and implementation through measurable outcomes using the Profound platform.
  • •Partner with brand, commercial, digital, and omnichannel teams to connect AI search visibility to brand strategy and HCP/DTC programs.
  • •Navigate MLR review with customers by anticipating what clears, structuring recommendations for review survival, and helping teams move faster through approvals.
  • •Advise on how AI engines surface efficacy, safety, and access information and work with Product when AI represents therapies inaccurately.

Pay and Benefits

Salary: USD 110,000 - 180,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years working with enterprise customers to drive strategic outcomes in customer success, account management, consulting, or agency roles.
  • •Deep pharmaceutical or life sciences experience, able to operate with brand leads, MSLs, and regulatory counsel.
  • •Fluency in pharma commercial marketing (brand launches, lifecycle management, HCP/DTC campaigns, omnichannel engagement, and agency management).
  • •Direct, hands-on experience with MLR review cycles and compliant content workflows, including familiarity with promotional guardrails and adverse event expectations.
  • •Excellent communication skills for presentations and demonstrations to both marketers and scientific audiences.
Experience:5+ yearsPharmaceuticalsLife sciencesEnterprise customersMLR reviewHealthcare marketing
Skills:CommunicationStakeholder managementStrategic thinkingAnalytical mindsetWorking in ambiguous environments

Company Brief

Profound
Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2024
WebsiteLinkedIn