Customer Service Delivery Advocate

Carvana
South Carolina
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Attention to safety","Customer-focused","Ability to work physically demanding shifts","Safe driving mindset"]

Deliver vehicles to customers’ doors using custom car haulers while ensuring safe operation and completing required paperwork and customer tracking notes. Load and unload vehicles, inspect the hauler for safety, and maintain a clean driving record per company CMV standards. Work an 11am–9pm shift with rotating days off, with opportunities to grow pay through performance-based advancement and local incentive programs.

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FursaFursa
Carvana
Carvana
12 hours ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver vehicles to customers’ doors using custom car haulers while ensuring safe operation and completing required paperwork and customer tracking notes. Load and unload vehicles, inspect the hauler for safety, and maintain a clean driving record per company CMV standards. Work an 11am–9pm shift with rotating days off, with opportunities to grow pay through performance-based advancement and local incentive programs.
Location: South Carolina
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles directly to customers’ doors using custom car haulers
  • •Load/unload vehicles and inspect the hauler to ensure vehicles remain safe to drive
  • •Complete customer paperwork and add thorough notes in the customer tracking system
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy
  • •Work the assigned shift (11am–9pm) and be available 7 days a week with rotating days off

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanOvertimeEquity

Key Requirements

  • •At least 2 years of customer-facing experience
  • •Must be able to read, write, speak and understand English
  • •Must be at least 21 years of age and possess a valid driver’s license
  • •Ability to perform physically demanding tasks, including loading/unloading vehicles and detailing cars, with occasional exposure to extreme weather
  • •Frequent driving requires excellent visual acuity and manual dexterity
Experience:2+ years
Skills:Self-motivatedAttention to safetyCustomer-focusedAbility to work physically demanding shiftsSafe driving mindset
Licenses:NotaryChauffeur's licenseVehicle Verifier licenseDOT Medical CardValid driver's license
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn