IT TECHNICAL SPECIALIST

Micron Technology
Singapore
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Customer service","Problem solving","Documentation","Attention to detail"]

Classify customer-reported PC and workstation issues, meet incident timelines by priority, and maintain detailed daily incident documentation. Support uptime targets by determining workstation managed level, PC type, Windows patch level, and anti-virus status. Perform installs, upgrades, and backups for software and hardware, troubleshoot software/hardware failures and related network problems, and provide high-level customer service using Micron’s knowledgebases and field service best practices.

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FursaFursa
Micron Technology
Micron Technology
2 months ago

IT TECHNICAL SPECIALIST

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Classify customer-reported PC and workstation issues, meet incident timelines by priority, and maintain detailed daily incident documentation. Support uptime targets by determining workstation managed level, PC type, Windows patch level, and anti-virus status. Perform installs, upgrades, and backups for software and hardware, troubleshoot software/hardware failures and related network problems, and provide high-level customer service using Micron’s knowledgebases and field service best practices.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Meet incident response timelines according to priority levels and work the problem as soon as required.
  • •Provide detailed daily incident documentation and keep customers and co-workers updated on incident status.
  • •Update and refer to Worldwide Knowledgebase and Field Services Best Practice Library to stay current on common fixes/bugs.
  • •Support uptime targets by correctly classifying workstations by managed level, PC type, Windows patch level, and current anti-virus.
  • •Perform installations, upgrades, and backups, troubleshoot PC-related software/hardware and network failures, and deliver high-level customer service.

Key Requirements

  • •Diploma in Information Technology (IT).
  • •Troubleshoot software and hardware failures and identify network problems related to PCs.
  • •Classify workstations and support uptime targets using managed level, PC type, Windows patch level, and anti-virus status.
  • •Perform installations, upgrades, and backups of software and hardware applications.
  • •Maintain compliance by establishing and maintaining a compliant desktop environment through repairs and preventative maintenance.
Education:
Skills:Customer serviceProblem solvingDocumentationAttention to detail
Tech Stack:WindowsAnti-virusDesktop environmentPCsSoftware and hardware applicationsNetwork troubleshooting

Company Brief

Micron Technology
Designs and manufactures semiconductor memory and storage solutions, including DRAM, NAND, and NOR flash, for computing, networking, mobile, and automotive markets worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boise, United States
Founded: 1978
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