Lead Service & UX Designer

NTT
London
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 8+ yearsSkills: ["Client engagement","Communication","Storytelling","Coaching","Systems thinking"]

Lead and evolve service design and UX capabilities, shaping customer experience and delivery propositions with the Tangity leadership, design, client services, and PM teams. Serve as a hands-on practitioner and coach across the end-to-end lifecycle: research, ideation, wireframing, analytics synthesis, KPI definition, service blueprinting, and roadmap-ready requirements—while advancing human-centered AI-enabled service design.

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FursaFursa
NTT
NTT
2 days ago

Lead Service & UX Designer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead and evolve service design and UX capabilities, shaping customer experience and delivery propositions with the Tangity leadership, design, client services, and PM teams. Serve as a hands-on practitioner and coach across the end-to-end lifecycle: research, ideation, wireframing, analytics synthesis, KPI definition, service blueprinting, and roadmap-ready requirements—while advancing human-centered AI-enabled service design.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Consult with stakeholders and act as a hands-on practitioner to drive change and deliver service design work.
  • •Lead projects with senior stakeholders, combining service design, user research, analytics, and product design to produce roadmaps and delivery-ready requirements.
  • •Ensure work is grounded in a deep understanding of the people being designed for, bringing human-centered perspectives to AI-enabled transformation.
  • •Manage service design activities at the project level, including client and partner research relationships and synthesis.
  • •Evolve and innovate the service design practice, bring in new learnings, and give effective feedback and direction to more junior team members.

Key Requirements

  • •8+ years of experience across users, business problems, and devices, with service design as a core skill and strong UX ability.
  • •Ability to lead projects with multiple designers and coach/grow more junior team members.
  • •Expertise planning and conducting customer research and collaborative workshop activities to shape consumer-facing experiences.
  • •Strong skills synthesizing quantitative data from multiple sources to identify opportunities and translate them into delivery-ready requirements and KPIs.
  • •Proficiency understanding the end-to-end digital product/service lifecycle and collaborating across related professional roles to deliver improvements.
Experience:8+ years
Skills:Client engagementCommunicationStorytellingCoachingSystems thinking
Tech Stack:Generative AIAgentic AIAI-enabled conceptsWireframingPrototyping

Eligibility

Security Clearance:Security clearable

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn