Spotify Non-Voice Support with Dutch and English (Remote within Bulgaria) - Fixed Term Contract

Sutherland
Sofia
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Communication","Problem-solving","Patience","Troubleshooting","Clarity"]

Provide non-voice email and chat support to Spotify users, answering how-to and FAQ questions and helping resolve account management and payment-related issues. Troubleshoot with patience and clear guidance while working flexible shifts, including weekends. Join a fully remote team within Bulgaria with fully digital onboarding, fixed-term employment from early November to late December, and training and support resources to help you succeed.

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FursaFursa
Sutherland
Sutherland
2 days ago

Spotify Non-Voice Support with Dutch and English (Remote within Bulgaria) - Fixed Term Contract

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide non-voice email and chat support to Spotify users, answering how-to and FAQ questions and helping resolve account management and payment-related issues. Troubleshoot with patience and clear guidance while working flexible shifts, including weekends. Join a fully remote team within Bulgaria with fully digital onboarding, fixed-term employment from early November to late December, and training and support resources to help you succeed.
Location: Sofia
Workplace: Remote
Employment Type: Full time · 2 months
Job Function: Product Management

Key Responsibilities

  • •Provide email and chat support to Spotify platform users (no phone calls).
  • •Answer common how-to and FAQ-type questions.
  • •Assist with account management and payment-related issues.
  • •Guide users through troubleshooting steps with patience and clarity.
  • •Work fixed-term from 6th of November until 23rd of December.

Pay and Benefits

Perks:Meal AllowanceMultisport Card

Key Requirements

  • •Fluency in Dutch (C1 level) and English (C1 level).
  • •Valid EU work permit required to work in Bulgaria.
  • •Availability to work flexible shifts, including weekends.
  • •Previous customer service experience is a plus.
  • •Excellent communication skills and a positive, problem-solving attitude.
Experience:Customer service
Skills:CommunicationProblem-solvingPatienceTroubleshootingClarity
Languages:DutchEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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