Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Drive outbound consultative sales for Canada-based telecom customers by making high-volume calls, understanding needs, and recommending tailored plan, upgrade, bundle, and retention offers. Meet daily, weekly, and monthly sales targets while handling objections professionally. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver strong customer experience while maximizing revenue.

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FursaFursa
NTT
NTT
2 weeks ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Drive outbound consultative sales for Canada-based telecom customers by making high-volume calls, understanding needs, and recommending tailored plan, upgrade, bundle, and retention offers. Meet daily, weekly, and monthly sales targets while handling objections professionally. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver strong customer experience while maximizing revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing Canada-based customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records for calls, conversions, and follow-ups while ensuring compliance with scripts and quality/process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceRetirementLong-term Disability

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •3-5 years of experience preferred (BPO/sales preferred) and/or graduate education (flexible based on communication skills).
  • •Sales mindset with persuasive ability and active listening with customer empathy.
  • •Resilience to handle rejection professionally.
  • •Basic system/CRM handling knowledge.
Experience:3-5 yearsBPOTelecom
Education:Bachelor's
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn