Customer Support Technician II (Hybrid)

Motorola Solutions
Illinois
Workplace: HybridFull timeUSD 60,000 - 65,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Proactive","Prioritization","Professional communication","Stakeholder management","Process improvement"]

Provide mission-critical technical support for Motorola ASTRO systems and Land Mobile Radio infrastructure for public safety customers. Triage and manage incidents through resolution by documenting troubleshooting steps, meeting SLAs, and escalating complex issues. Communicate professionally via phone, email, and ticketing systems, while maintaining knowledge-base articles. Support performance and outage tracking, collaborate on process improvements, and ensure compliance with high-security CJIS requirements, including a fingerprint background check.

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Motorola Solutions
Motorola Solutions
6 hours ago

Customer Support Technician II (Hybrid)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide mission-critical technical support for Motorola ASTRO systems and Land Mobile Radio infrastructure for public safety customers. Triage and manage incidents through resolution by documenting troubleshooting steps, meeting SLAs, and escalating complex issues. Communicate professionally via phone, email, and ticketing systems, while maintaining knowledge-base articles. Support performance and outage tracking, collaborate on process improvements, and ensure compliance with high-security CJIS requirements, including a fingerprint background check.
Location: Illinois
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide high-level technical support for Motorola ASTRO systems and Land Mobile Radio (LMR) infrastructure to ensure stability of public safety communications.
  • •Drive incidents to resolution via initial triage, documented troubleshooting, and escalation within SLA time frames.
  • •Maintain professional communication with customers using phone, email, and ticketing systems to manage expectations and relationships.
  • •Utilize and contribute to the knowledge database by documenting solutions and authoring articles for technical issues.
  • •Track outages through successful service restoration and collaborate on process improvement and training to stay current.

Pay and Benefits

Salary: USD 60,000 - 65,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid HolidaysPaid LeaveEquity

Key Requirements

  • •High School Diploma or Equivalent.
  • •2+ years of Technical Support experience.
  • •Must be able to obtain background clearance as required by government customer.
  • •Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available.
  • •Experience with Active Directory, network troubleshooting, and operating systems including Windows/Windows Server and Linux/Unix.
Experience:2+ years
Education:High School
Skills:ProactivePrioritizationProfessional communicationStakeholder managementProcess improvement
Tech Stack:Active DirectoryNetwork TroubleshootingWindowsWindows ServerLinuxUnixTicketing systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:CJIS fingerprint background check

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
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