Program Manager, Professional Services - West

Airtable
San Francisco
Workplace: RemoteFull timeUSD 162,000 - 199,800 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Communication","Leadership","Stakeholder management","Problem-solving"]

Technical delivery lead for Airtable’s Professional Services engagements, coordinating enterprise customer programs across internal teams, external partners, and client stakeholders. Manages end-to-end plans, sequencing decisions, and risk, while guiding AI-enabled workflow transformations and maintaining executive-level communication across Agile and Waterfall delivery models.

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FursaFursa
Airtable
Airtable
3 months ago

Program Manager, Professional Services - West

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Last checked: 3 hours agoStatus: Live

Job Summary

Technical delivery lead for Airtable’s Professional Services engagements, coordinating enterprise customer programs across internal teams, external partners, and client stakeholders. Manages end-to-end plans, sequencing decisions, and risk, while guiding AI-enabled workflow transformations and maintaining executive-level communication across Agile and Waterfall delivery models.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond.
  • •Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously.
  • •Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle.
  • •Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs.
  • •Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations, and managing the organizational dynamics that come with it.

Pay and Benefits

Salary: USD 162,000 - 199,800 annually
Equity and Bonus:Equity
Perks:Rsus

Key Requirements

  • •5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control.
  • •PMP or equivalent PMO certification and formal project management methodology experience.
  • •Direct experience working with Airtable or a comparable platform; ability to understand component interactions and sequencing issues.
  • •Genuine fluency with AI tools; use AI in daily delivery workflow and understand leverage and risk of agentic systems.
  • •Experience delivering technical programs for external customers in a professional services or consulting context.
Experience:5+ yearsEnterprise softwareProfessional servicesAI
Skills:CommunicationLeadershipStakeholder managementProblem-solving
Certifications:PMP
Languages:English
Tech Stack:AirtableAIAgileWaterfall

Company Brief

Airtable
Provides a low-code/no-code cloud-based relational database and collaboration platform that lets teams build custom apps, workflows, and automated processes without heavy engineering. Combines spreadsheet familiarity with database power for business users.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn